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Mine bricked itself on an update. No way to hard reset it. Apple would repair it only for $1 less than the full cost of the device.

kevinlou 6y ago
You're kidding? That's such poor product support. I have a whole army of Google Homes, and not one has bricked or had any problems. However, at their price point (bought the Home for $100, Home Minis were mostly free or $20) I wouldn't mind shelling out for a replacement. Considering the starting price of the HomePod, it's nuts that Apple would charge that much to fix (for something that was their issue no less).
- Tagbert 6y ago
  That also does not sound typical of Apple customer care. They are generally very helpful and will often not charge for some issues, particularly if the device was actually bricked due to an update. They would likely replace a device for that kind of thing. I’m not convinced that we have the full story here.
  - unicornfinder 6y ago
    Clearly you don’t have much experience of Apple’s out of warranty support. Once your Product is out of warranty they have very little interest in helping you.
lilyball 6y ago
I’ve never even heard of a HomePod bricking itself, nor does it sound plausible that Apple would charge to fix a device they bricked themselves, especially at $1 less than the price of a new device. I feel like you’re omitting something here.
- 1123581321 6y ago
  It is plausible. 13.2 had a problem with bricking HomePods: https://www.macrumors.com/2019/10/28/new-13-2-update-bricking-some-homepods/ https://www.macrumors.com/2019/10/28/new-13-2-update-brickin... And the out-of-warranty repair cost is $279. Perhaps they got it on sale at $280. https://www.theverge.com/2018/2/12/17003296/homepod-repair-ifixit-teardown https://www.theverge.com/2018/2/12/17003296/homepod-repair-i...
  - lilyball 6y ago
    Did Apple demand that people pay the out-of-warranty repair cost price on HomePods bricked by this update? Because I feel like that would have been a PR disaster that would have been newsworthy. But all I can find right now is a reference regarding the 13.2.1 update saying some users have “arranged replacement devices” with Apple after contacting support.
    - 1123581321 6y ago
      Yes, at least in some cases. We have the anecdote in this thread, and here is one from Reddit: https://www.reddit.com/r/HomePod/comments/equuum/comment/fjuc4fp https://www.reddit.com/r/HomePod/comments/equuum/comment/fju... Going by what you feel the news cycle should have done may not be reliable for a less popular product like HomePod.
- alecthomas 6y ago
  My previous Apple TV (pre 4K) bricked itself twice. I got a refund after the second time.

kevinlou 6y ago

You're kidding? That's such poor product support. I have a whole army of Google Homes, and not one has bricked or had any problems. However, at their price point (bought the Home for $100, Home Minis were mostly free or $20) I wouldn't mind shelling out for a replacement. Considering the starting price of the HomePod, it's nuts that Apple would charge that much to fix (for something that was their issue no less).

Tagbert 6y ago
That also does not sound typical of Apple customer care. They are generally very helpful and will often not charge for some issues, particularly if the device was actually bricked due to an update. They would likely replace a device for that kind of thing. I’m not convinced that we have the full story here.
- unicornfinder 6y ago
  Clearly you don’t have much experience of Apple’s out of warranty support. Once your Product is out of warranty they have very little interest in helping you.

lilyball 6y ago

I’ve never even heard of a HomePod bricking itself, nor does it sound plausible that Apple would charge to fix a device they bricked themselves, especially at $1 less than the price of a new device. I feel like you’re omitting something here.

1123581321 6y ago
It is plausible. 13.2 had a problem with bricking HomePods: https://www.macrumors.com/2019/10/28/new-13-2-update-bricking-some-homepods/ https://www.macrumors.com/2019/10/28/new-13-2-update-brickin... And the out-of-warranty repair cost is $279. Perhaps they got it on sale at $280. https://www.theverge.com/2018/2/12/17003296/homepod-repair-ifixit-teardown https://www.theverge.com/2018/2/12/17003296/homepod-repair-i...
- lilyball 6y ago
  Did Apple demand that people pay the out-of-warranty repair cost price on HomePods bricked by this update? Because I feel like that would have been a PR disaster that would have been newsworthy. But all I can find right now is a reference regarding the 13.2.1 update saying some users have “arranged replacement devices” with Apple after contacting support.
  - 1123581321 6y ago
    Yes, at least in some cases. We have the anecdote in this thread, and here is one from Reddit: https://www.reddit.com/r/HomePod/comments/equuum/comment/fjuc4fp https://www.reddit.com/r/HomePod/comments/equuum/comment/fju... Going by what you feel the news cycle should have done may not be reliable for a less popular product like HomePod.
alecthomas 6y ago
My previous Apple TV (pre 4K) bricked itself twice. I got a refund after the second time.