4 ms·

Dear Slack: Your service is down, it's not "slow performance". Be honest to your customers, or I will make sure our team switches to Microsoft Teams.

by dannyw 6y ago

sdflhasjd 6y ago
Their status page is annoying me more and more with these recent outages. Recalling the incidents in September, it's a bit cheeky they call that "99.93%" uptime (30 mins of downtime). Having remembered that there were at _least_ 2 seperate 1 hour+ incidents where I was struggling to send messages in Sept, I went through to look at the history, and they seem to have purposefully hidden these incidents on the calendar. There's no way of listing incidents in a month. The information and accessibility of the status page is obviously politically motivated by marketing.
- supernova87a 6y ago
  If companies were honest, they would multiply downtime by the number of users at the time. Because of course, great uptime doesn't matter if it's only uptime when no one is using it in the middle of the night. It's like when trains report 95% on time, except that the times when the service is delayed is when the trains are full. All the delays that actual people experience (person-hours) happen in that 5%.
Bedon292 6y ago
Its interesting, I looked at that page earlier (~1145 EST) and it was actually tagged as an "Outage" rather than the "Incident" it is right now. For me it has only been slow performance all morning. Its not good, but not what I would call "down" either. At least from my perspective. I could have a bunch of other folks who are completely unable to send messages and I just can't tell.
gauravphoenix 6y ago
the update says: >Some users may be unable to connect to Slack, while others are still experiencing general performance issues.
StavrosK 6y ago
You mean Zulip.
coldcode 6y ago
We have both Slack and Teams. Almost everyone I know who has an option picks Slack.
- StavrosK 6y ago
  I've never used Teams, but if everyone prefers Slack over it, it must be horrible.
  - Galanwe 6y ago
    Teams is a nightmare. Instead of just creating the simple chat that everyone was just asking for, they went full PhD and created a mix between a chat and a forum. A Teams "channel" has counter intuitive behavior, the messages you send are more like forum threads, users can reply to them, and when that happens it reorders the whole messages to put that one at the bottom. It makes it impossible to "catch up" on a channel since people will happily reply to any messages so the ordering is completely random. There is also a completely counter intuitive distinction between "groups chats" and "channels". Teams is also the only chat service I know where there is an actual limit on the number of non-public channels you can have. After 30 channels have been created, you're doomed. Want to remove an existing channel to make room for a new one? Nope, you cannot remove a channel, only "archive" them. Archived channels are removed after 30 days and there is no way to force their removal early. So basically if you reach 30 channels you have to wait minimum 30 days to create a new one. Did I mention the UI is slow as hell, and half the screen space is used by unnecessary large padding between messages? I am rarely able to have more than 3/4 messages displayed on a 23" screen. The only positive point of Teams is integration with outlook 365 and meetings. It works really well, quality is good, reliable, nice UI, présentation mode, screen share, etc
  - znpy 6y ago
    There are a lot of other adjectives between "slack-like" and horrible. I've used teams in the past and it's not that bad. It's a valid alternative to slack imho.
    - StavrosK 6y ago
chucky_z 6y ago
Didn’t Teams just have a massive outage too?
- RedShift1 6y ago
  Azure AD had a massive outage
- whimsicalism 6y ago
  But they did call it an outage.
1123581321 6y ago
Please don’t punish your coworkers like that just for your personal pleasure.
- racl101 6y ago
  lol
racl101 6y ago
What a Karen.
johnc1231 6y ago
Zulip has been great for our team
mulmen 6y ago
Are you suggesting Microsoft has a more accurate status page? Honest question, I have no experience with their cloud services.

Dear Slack: Your service is down, it's not "slow performance". Be honest to your customers, or I will make sure our team switches to Microsoft Teams.

by dannyw 6y ago

Dear Slack: Your service is down, it's not "slow performance". Be honest to your customers, or I will make sure our team switches to Microsoft Teams.

sdflhasjd 6y ago

Their status page is annoying me more and more with these recent outages. Recalling the incidents in September, it's a bit cheeky they call that "99.93%" uptime (30 mins of downtime). Having remembered that there were at _least_ 2 seperate 1 hour+ incidents where I was struggling to send messages in Sept, I went through to look at the history, and they seem to have purposefully hidden these incidents on the calendar. There's no way of listing incidents in a month. The information and accessibility of the status page is obviously politically motivated by marketing.

supernova87a 6y ago
If companies were honest, they would multiply downtime by the number of users at the time. Because of course, great uptime doesn't matter if it's only uptime when no one is using it in the middle of the night. It's like when trains report 95% on time, except that the times when the service is delayed is when the trains are full. All the delays that actual people experience (person-hours) happen in that 5%.

Bedon292 6y ago

Its interesting, I looked at that page earlier (~1145 EST) and it was actually tagged as an "Outage" rather than the "Incident" it is right now. For me it has only been slow performance all morning. Its not good, but not what I would call "down" either. At least from my perspective. I could have a bunch of other folks who are completely unable to send messages and I just can't tell.

gauravphoenix 6y ago

the update says: >Some users may be unable to connect to Slack, while others are still experiencing general performance issues.

StavrosK 6y ago

You mean Zulip.

coldcode 6y ago

We have both Slack and Teams. Almost everyone I know who has an option picks Slack.

StavrosK 6y ago
I've never used Teams, but if everyone prefers Slack over it, it must be horrible.
- Galanwe 6y ago
  Teams is a nightmare. Instead of just creating the simple chat that everyone was just asking for, they went full PhD and created a mix between a chat and a forum. A Teams "channel" has counter intuitive behavior, the messages you send are more like forum threads, users can reply to them, and when that happens it reorders the whole messages to put that one at the bottom. It makes it impossible to "catch up" on a channel since people will happily reply to any messages so the ordering is completely random. There is also a completely counter intuitive distinction between "groups chats" and "channels". Teams is also the only chat service I know where there is an actual limit on the number of non-public channels you can have. After 30 channels have been created, you're doomed. Want to remove an existing channel to make room for a new one? Nope, you cannot remove a channel, only "archive" them. Archived channels are removed after 30 days and there is no way to force their removal early. So basically if you reach 30 channels you have to wait minimum 30 days to create a new one. Did I mention the UI is slow as hell, and half the screen space is used by unnecessary large padding between messages? I am rarely able to have more than 3/4 messages displayed on a 23" screen. The only positive point of Teams is integration with outlook 365 and meetings. It works really well, quality is good, reliable, nice UI, présentation mode, screen share, etc
- znpy 6y ago
  There are a lot of other adjectives between "slack-like" and horrible. I've used teams in the past and it's not that bad. It's a valid alternative to slack imho.
  - StavrosK 6y ago

chucky_z 6y ago

Didn’t Teams just have a massive outage too?

RedShift1 6y ago
Azure AD had a massive outage
whimsicalism 6y ago
But they did call it an outage.

1123581321 6y ago

Please don’t punish your coworkers like that just for your personal pleasure.

racl101 6y ago
lol

racl101 6y ago

What a Karen.

johnc1231 6y ago

Zulip has been great for our team

mulmen 6y ago

Are you suggesting Microsoft has a more accurate status page? Honest question, I have no experience with their cloud services.