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If that was the case why would FB be marking the issue as resolved?

by maps7 6y ago

paxys 6y ago
Because there's no proof of any malicious activity. It could very well be that the guy Tweeting is trying to take over the account.
- deleted 6y ago
  [deleted]
ipsum2 6y ago
I don't know, but it sounds like the issue was resolved (correctly or incorrectly) the first time, so the user started filing a ton of issues, which were automatically marked as duplicate. Now he's spamming the white hat security form (https://twitter.com/dannyjhall/status/1310231761444581385 https://twitter.com/dannyjhall/status/1310231761444581385), which is not likely to get him a response.
- 6gvONxR4sf7o 6y ago
  “Spamming?” If repeated complaints about an issue the company won’t resolve is what we call spam now, I’m speechless.
  - verroq 6y ago
    He is a “free” user, what duty does Facebook owe him?
    - 6gvONxR4sf7o 6y ago
      Are we talking legal duty or “not being an asshole” duty? I’d argue it’s at least the latter, where the case should be pretty clear.
    - mumblerino 6y ago
      Ah yes sure you don’t pay Google a dime, so don’t you worry if you lose your account tomorrow, it’s not like anything is owed to you. Say bye to verroq@gmail.com
      - verroq 6y ago
        Not sure what your point is because that’s happened to people and they have no recourse.
        colejohnson66 6y ago
        That being the status quo doesn’t make it acceptable?
  - ipsum2 6y ago
    Spamming the white hat security bug program won't get him an answer, because he's not reporting a security flaw.
    - hdjdbtbgwjsn 6y ago
      https://en.m.wikipedia.org/wiki/Spamming https://en.m.wikipedia.org/wiki/Spamming I don't understand how he is 'spamming'.
tedunangst 6y ago
Kinda depends on the specifics of the issue. "I can't login." Send password reset, new account owner says thanks, all good. Resolved.
heyoni 6y ago
That could be completely made up. He could just be saying this to stir outrage at facebook and that’s why the tickets are being closed. There’s really no evidence of anything at all.
- x86_64Ubuntu 6y ago
  Then we would like an answer from FB about what occurred. The handwaving away about "nothing to see here" up and down this thread isn't a satisfactory resolution to the issue at hand. Someone alleges their IG was stolen and they allege that FB is batting away tickets about the issue. It would be nice to see FB respond to this. The urgency is compounded by the fact that Amazon had it's own little insider's ring of people providing "extra" services to people for a price.
itronitron 6y ago
It's possible that the new owner is notified when an issue is submitted and is able to mark the issue as resolved, or IG notes that someone is using the account and assumes there is no longer a problem.
renewiltord 6y ago
Because the process for that is automated. It sends you an email to see if you own the account and then asks people on your friends list to verify. That's how it works on Facebook. So if you have full control, you will pass these tests.

If that was the case why would FB be marking the issue as resolved?

by maps7 6y ago

If that was the case why would FB be marking the issue as resolved?

Because there's no proof of any malicious activity. It could very well be that the guy Tweeting is trying to take over the account.

deleted 6y ago
[deleted]

ipsum2 6y ago

I don't know, but it sounds like the issue was resolved (correctly or incorrectly) the first time, so the user started filing a ton of issues, which were automatically marked as duplicate. Now he's spamming the white hat security form (https://twitter.com/dannyjhall/status/1310231761444581385 https://twitter.com/dannyjhall/status/1310231761444581385), which is not likely to get him a response.

6gvONxR4sf7o 6y ago
“Spamming?” If repeated complaints about an issue the company won’t resolve is what we call spam now, I’m speechless.
- verroq 6y ago
  He is a “free” user, what duty does Facebook owe him?
  - 6gvONxR4sf7o 6y ago
    Are we talking legal duty or “not being an asshole” duty? I’d argue it’s at least the latter, where the case should be pretty clear.
  - mumblerino 6y ago
    Ah yes sure you don’t pay Google a dime, so don’t you worry if you lose your account tomorrow, it’s not like anything is owed to you. Say bye to verroq@gmail.com
    - verroq 6y ago
      Not sure what your point is because that’s happened to people and they have no recourse.
      - colejohnson66 6y ago
        That being the status quo doesn’t make it acceptable?
- ipsum2 6y ago
  Spamming the white hat security bug program won't get him an answer, because he's not reporting a security flaw.
  - hdjdbtbgwjsn 6y ago
    https://en.m.wikipedia.org/wiki/Spamming https://en.m.wikipedia.org/wiki/Spamming I don't understand how he is 'spamming'.

tedunangst 6y ago

Kinda depends on the specifics of the issue. "I can't login." Send password reset, new account owner says thanks, all good. Resolved.

heyoni 6y ago

That could be completely made up. He could just be saying this to stir outrage at facebook and that’s why the tickets are being closed. There’s really no evidence of anything at all.

x86_64Ubuntu 6y ago
Then we would like an answer from FB about what occurred. The handwaving away about "nothing to see here" up and down this thread isn't a satisfactory resolution to the issue at hand. Someone alleges their IG was stolen and they allege that FB is batting away tickets about the issue. It would be nice to see FB respond to this. The urgency is compounded by the fact that Amazon had it's own little insider's ring of people providing "extra" services to people for a price.

itronitron 6y ago

It's possible that the new owner is notified when an issue is submitted and is able to mark the issue as resolved, or IG notes that someone is using the account and assumes there is no longer a problem.

renewiltord 6y ago

Because the process for that is automated. It sends you an email to see if you own the account and then asks people on your friends list to verify. That's how it works on Facebook. So if you have full control, you will pass these tests.