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I was downvoted last Cloudflare thread when I said I don't trust them. Why is the CTO deleting tweets? But because the last thread was about archive.org I love

I was downvoted last Cloudflare thread when I said I don't trust them. Why is the CTO deleting tweets? But because the last thread was about archive.org I love the fact that the tweet is archived on archive.org Sadly data protection agencies are understaffed and overwhelmed with requests. So if not hundreds of people complain about one company there will be no action (none of my complaints up to now has resulted in anything but notifications that I'm in a waiting queue - in some I'm for over a year now). "Our mission to help build a better Internet is rooted in the importance we place on establishing trust with our Customers, users, and the Internet community globally. To earn and maintain that trust, we commit to communicating transparently, providing security, and protecting the privacy of data on our systems."

detaro 6y ago
He seems to automatically remove all posts after a certain time (3 weeks or so), which isn't that unusual to do on Twitter.
- foxdev 6y ago
  It's the reasonable thing to do when context collapses so easily on tweets.
  - samtheprogram 6y ago
    Not when you’re the face of Cloudflare, or any other company that large. It looks very deceitful.
    - SteveNuts 6y ago
      Not to me. So long as it's consistently applied, it actually seems like the responsible thing to do when something completely innocuous posted on Twitter could cause damage to the company. To me it's similar to scheduled stock selling for CEOs, which gets rid of any doubt for whether there's insider trading.
      - samtheprogram 6y ago
        That’s a really fair point. Just not good enough for me given the circumstances; maybe he should delete them after he resolves them or follows up, especially if he says he’s going to look into it and never does. That’s worse than not responding on Twitter at all IMO — and then the tweets were deleted too. The optics here are just horrible.
      - thaumasiotes 6y ago
        Seems more like scheduled shredding or other nonretention of documents.
- KingOfCoders 6y ago
  "which isn't that unusual to do on Twitter." For you and me yes, but for the CTO [1] of a publicly traded company? YMMV. [Edit] [1] Officer in the company
  - fphhotchips 6y ago
    A technically minded CTO of a highly technical company? What makes you think they're so different to you or me?
    - KingOfCoders 6y ago
      They should not tamper with their paper trail for accountability reasons, e.g. in many countries they are not allowed to delete emails etc.
      - irjustin 6y ago
        I think you hold tweets in too high of regard.
        KingOfCoders 6y ago
        Obviously a tweet can be used by court. And Musk tweets can move billions.
      - dubcanada 6y ago
        It's a tweet, not a public news release.
        zrobotics 6y ago
        How is this any different? His tweets quoted in the article are literally representing himself as a cloud flare employee (the CTO even) to the public. I fail to see any difference between a public tweet discussing cloudflare business and a post written by him on their website (or a press release). It would be different if he didn't discuss company business in Twitter, but at the point of saying he will look into customer support issues in response to complaints about the company, it certainly seems reasonable to assume that his tweets represent the company. For example, at no point on HN have I even stated who my employer is, much less responded to a customer and said I would take action on their behalf. The reason is that, once I did so, it wouldn't be unreasonable to assume that anything I post under this account represents a company position.
- wolco2 6y ago
  I rarely see that and never with a public company account. It is a little strange..
altdatathrow 6y ago
It’s incredible to me how so many people blindly trust Cloudflare to manage their SSL termination while building the apps and platforms that’ll power the next generation of online everything.
mrits 6y ago
I worked with a few of their execs during acquisition talks. I was really impressed with how concerned they were about continuing good service in a situation where they really only valued the tech.
akadruid1 6y ago
it's common but not universal. I emailed the data protection officer of Toyota and got a sane reply from a real human in under 24 hours.

detaro 6y ago

He seems to automatically remove all posts after a certain time (3 weeks or so), which isn't that unusual to do on Twitter.

foxdev 6y ago
It's the reasonable thing to do when context collapses so easily on tweets.
- samtheprogram 6y ago
  Not when you’re the face of Cloudflare, or any other company that large. It looks very deceitful.
  - SteveNuts 6y ago
    Not to me. So long as it's consistently applied, it actually seems like the responsible thing to do when something completely innocuous posted on Twitter could cause damage to the company. To me it's similar to scheduled stock selling for CEOs, which gets rid of any doubt for whether there's insider trading.
    - samtheprogram 6y ago
      That’s a really fair point. Just not good enough for me given the circumstances; maybe he should delete them after he resolves them or follows up, especially if he says he’s going to look into it and never does. That’s worse than not responding on Twitter at all IMO — and then the tweets were deleted too. The optics here are just horrible.
    - thaumasiotes 6y ago
      Seems more like scheduled shredding or other nonretention of documents.
KingOfCoders 6y ago
"which isn't that unusual to do on Twitter." For you and me yes, but for the CTO [1] of a publicly traded company? YMMV. [Edit] [1] Officer in the company
- fphhotchips 6y ago
  A technically minded CTO of a highly technical company? What makes you think they're so different to you or me?
  - KingOfCoders 6y ago
    They should not tamper with their paper trail for accountability reasons, e.g. in many countries they are not allowed to delete emails etc.
    - irjustin 6y ago
      I think you hold tweets in too high of regard.
      - KingOfCoders 6y ago
        Obviously a tweet can be used by court. And Musk tweets can move billions.
    - dubcanada 6y ago
      It's a tweet, not a public news release.
      - zrobotics 6y ago
        How is this any different? His tweets quoted in the article are literally representing himself as a cloud flare employee (the CTO even) to the public. I fail to see any difference between a public tweet discussing cloudflare business and a post written by him on their website (or a press release). It would be different if he didn't discuss company business in Twitter, but at the point of saying he will look into customer support issues in response to complaints about the company, it certainly seems reasonable to assume that his tweets represent the company. For example, at no point on HN have I even stated who my employer is, much less responded to a customer and said I would take action on their behalf. The reason is that, once I did so, it wouldn't be unreasonable to assume that anything I post under this account represents a company position.
wolco2 6y ago
I rarely see that and never with a public company account. It is a little strange..

altdatathrow 6y ago

It’s incredible to me how so many people blindly trust Cloudflare to manage their SSL termination while building the apps and platforms that’ll power the next generation of online everything.

mrits 6y ago

I worked with a few of their execs during acquisition talks. I was really impressed with how concerned they were about continuing good service in a situation where they really only valued the tech.

akadruid1 6y ago

it's common but not universal. I emailed the data protection officer of Toyota and got a sane reply from a real human in under 24 hours.