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More importantly, stop showing me "Sign Up" buttons if I'm already logged in! And when I'm logged out, don't hide the "Sign In" button from me! I can never re
by benrbray 6y ago
More importantly, stop showing me "Sign Up" buttons if I'm already logged in! And when I'm logged out, don't hide the "Sign In" button from me!
I can never remember if it's https://www.google.com/drive/ https://www.google.com/drive/ or https://drive.google.com/ https://drive.google.com/. For the longest time, the first link was just a splash advertisement for Drive with a big "Sign Up" button, and no clear way to actually get to my drive folder. GitHub has a similar issue, as do countless other websites that I use on a daily basis.
- edoceo 6y agoReddit too, it's like they don't expect users to come back. Perhaps another example of managers chasing the wrong metrics
- hinkley 6y agoWe’ve been dealing with this for decades at least. Employee retention can often cost much less than hiring and training a replacement, but nobody worries about that until the problem is too big to shrug off. I don’t know where they expect this infinite pool of new users is coming from at this point.
- edoceo 6y agoMy theory is it's just alt accounts for trolls or "unsavory" content (eg: adult, politics, WSB)
- vezycash 6y agoAbout a month ago, reddit sent me an email to "verify my account" - an account I've had for years. I clicked the link to activate it only for another "verify your account" email to appear a few weeks later which I promptly deleted.
- Zenbit_UX 6y agoI think part of it is individuals with mainstream browser settings thinking that because Chrome and reddit remember them every time due to the lack of privacy oriented settings on their system that that happens to everyone. They might have to hit login once every few months and forget what it's like. Others get so caught up in their own usage habit that they forget others don't want to be prompted to login when they hit reply to a comment (which causes a page reload and they lose their place in the comments) but would rather login up front before commenting.
- ethbr0 6y agoAdvertising splashes should never be allowed on base page URIs. Just forward to another page, and don't bother your current users.
- paco3346 6y agoThis one drives me up a wall. I always find myself thinking "hey jerk I'm already a paying customer where the f is MY button?"
- mrweasel 6y agoThis annoys me to no end with product like Lastpass. Why the hell is the "Sign Up" more prominent than the "Sign In/Login" button. I'm going to be signing in every single day, I'm only signing up once. No one ever opted to not sign up for a service because link wasn't visible enough. If I'm sufficiently interested to want to pay, then I can find the sign up link.
- dmd 6y ago> No one ever opted to not sign up for a service because link wasn't visible enough. I sure hope that’s sarcasm... lack of a clear obvious signup path is literally the number one funnel exit.
- randycupertino 6y ago> Why the hell is the "Sign Up" more prominent than the "Sign In/Login" button. I'm going to be signing in every single day, I'm only signing up once. Agree! imo is just a blatant reminder that they care more about getting new customers than servicing their existing customers.
- tchalla 6y agoLet’s assume that LastPass has thought this through clearly. Would it be possible that they place more emphasis on Sign Up rather than Log In user due to some internal metric which they use to benchmark their service? I’m not saying the metric is right. I’m wondering why they chose to do so.
- srtjstjsj 6y agoExisting customers already paid so they don't matter.
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- m463 6y agohttps://smile.amazon.com https://smile.amazon.com too. Now you have to click on "Let's Get Started"
- amelius 6y ago> I can never remember if it's https://www.google.com/drive/ https://www.google.com/drive/ or https://drive.google.com/ https://drive.google.com/. I can never remember if my stuff is in Google Drive or Google Docs.
- erikig 6y agoIt is even more confusing on mobile :( When I have a .docx file on Google Drive - will I need the Google Drive App , the Google Docs app or should I just get the Microsoft Word mobile app?
- harshitaneja 6y agoGoogle drive app if you just want to manage your data in the drive you have. Google docs if you wish to edit the file. Also google docs if you just want to work with doc files as google docs will list all previously edited files in the app. Will we ask the question do I need Word if I have a file explorer?
- itisit 6y agoGoogle Drive. All G Suite apps store files there. A particular G Suite app's file list will only show files from your Google Drive that are editable/viewable by that particular app.
- vincentmarle 6y agoSegment.com’s homepage does this: the only way to “sign in”, is to click on “sign up”!
- rtx 6y agoThis is one of the most confusing trends for me. Until I realized that Web design is mostly led by marketing and they care more about top of the funnel. Customer success should have a seat at the table.
- rabuse 6y agoDefinitely one of the worst dark patterns to a site you frequent.
- Axsuul 6y agoI see "Log in"
- reaperducer 6y agoAnd when I'm logged out, don't hide the "Sign In" button from me! Digital Ocean is guilty of this. If you're on a phone, or a tablet, or any browser with a window narrower than about 700px, the page is so obsessed with selling Digital Ocean that in order for an existing customer to use an account you've already paid for, you have to click the hamburger menu, and then scroll... scroll... scroll... all the way down to the bottom of 75 options to find a sign-in button. For a company that brands itself as being tech-forward and people-friendly, Digital Ocean should know better.
- Dahoon 6y agoA phone with less than 700px width in 2020? The sites I work with have small screens at around 1000-1200 px width. 700 is more like a wap feature phone..
- asalahli 6y agoiPhone SE came out in 2016 and has a resolution of 640x1136. I still use it.
- ehsanu1 6y agoCss width is probably 320px on that too. Css pixels are not screen pixels.
- zelphirkalt 6y agoCan anyone explain this? Why are these pixels not the same as physical pixels, like I asume to be on a computer screen?
- ehsanu1 6y agohttps://webplatform.github.io/docs/tutorials/understanding-css-units/#So%E2%80%A6-a-pixel-is-not-a-pixel-and-an-inch-is-not-an-inch https://webplatform.github.io/docs/tutorials/understanding-c...?
- fny 6y agoBlame cacheability. Landing pages should load at breakneck speed, so everyone dumps static content to a CDN and never makes a trip to a DB.
- macjohnmcc 6y agoI hate going to a website of which I have already signed up and the main page is more focused on attracting new signups than making it clear how to sign in for those already signed up. SIGN UP...... (sign in in tiny letters)
- nyanpasu64 6y agoDiscord and Element's homepages are info/signup pages even if you're logged in. So is AppVeyor's homepage.
- 52-6F-62 6y agoI noticed this last week with UPS (while being summarily screwed with unapproved brokerage fees... something there’s already been a class action suit about if you’re listening UPS). To log in you have to go to the register/login page but that only brings you to a register page and the sign in page is actually a small link on that page to get to the point where you can enter your existing credentials to pay the fees they weren’t supposed to charge without explicit approval before they turn your package around to the originating country... Americans, please use your USPS. They always have delivered on time, often early, and without so much clumsiness. Especially here in Canada—they work seamlessly with Canada Post. UPS and FedEx have been mostly headaches.
- bobbob1921 6y agoGreat point! USPS not only delivers xyz package quicker from the same to/from zip, but they are the only of the three that will actually deliver packages early than originally promised. UPS and FedEx only, and I mean only, deliver on-time OR later than promised. NEVER earlier than promised. Additionally while UPS and FedEx say that there is a daily cut off time, this is almost always meaningless in that the first day never counts towards time-in-transit (which ,in terms of days, is already way longer than necessary from the start). They both act as if they were to occasionally deliver a ground package a day earlier it would keep people from using their outrageously priced 2-day and next day services. Ie 13$ ground vs $137 next day. Additionally UPS and FedEx (in my case mainly FedEx) are the only two where a package (generally on Saturdays) will get marked as “recipient not home” when I’ll check my cameras to see they never even attempted delivery. both of their “guaranteed” time in transit maps are not worth the pixels upon which they are rendered.
- bobbob1921 6y agoGoogle domains and drive , are among the worst offenders of this. Domains is the worse of the two, unfortunately.