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But does it give engineers a good incentive to improve product quality and reduce the number of production incidents? Where I work we are not on-call. Neverthe
by nimrody 6y ago
But does it give engineers a good incentive to improve product quality and reduce the number of production incidents?
Where I work we are not on-call. Nevertheless, I try to help the ops team when they encounter issues. This does make you improve logging and error handling since you know it takes a lot more time when it's difficult to filter logs for the interesting events.
Engineers not exposed to production issues and customers will never understand why you need these extra measures.
- tjpnz 6y agoOur on-call system gives everyone an allowance per service plus additional time off if you're on-call on weekends and public holidays. You get both regardless of whether you get paged. Getting paid to do nothing is a great incentive for pushing quality, especially when you're on-call for more than one service in a given week.