4 ms·

Namecheap’s interface for domain verification is very unintuitive, you have to jump through hoops to actually get a dns record you need to add, in order for you

by usaphp 6y ago

Namecheap’s interface for domain verification is very unintuitive, you have to jump through hoops to actually get a dns record you need to add, in order for you to verify your domain.

ted0 6y ago
Are you talking about verifying a domain (say for GSuite) with a TXT record? Unfortunately, there's no way to make this one-click since the TXT records provided are unique but we appreciate the feedback and will explore how we can make this use case more straightforward.
- 1123581321 6y ago
  Would you consider the ability to export a zone file? I realize you may be withholding it because it aids transferring it out, but we often wish we could do that instead of taking screenshots or manually copying each record before we make a major DNS change.
  - ted0 6y ago
    Certainly something we can look into.
    - 1123581321 6y ago
      Thank you!
  - offmycloud 6y ago
    Export a zone file? Namecheap can't even export a text or CSV file of all of my domains and their expiration dates. This is a long-standing open issue that Namecheap support has dodged several times with us. I'm still a customer right now, but I'm looking for another registrar.
    - ted0 6y ago
      Dodged? Just not currently a feature in our dashboard but it's straightforward and we know there's demand for it. We have some major updates in the works. Happy to manually provide an export for you in the meantime.
      - offmycloud 6y ago
        Yes, I was offered a manual export of my domain list. By "dodged", I mean that the request for an export feature in the same ticket was ignored, sort of a passive-aggressive "wontfix". I would have just scraped the HTML table, but at the time it just didn't work in Firefox/Chrome, and there was a weird interaction between filtering and showing more than 25 domains on a page. This might be fixed now, but was very frustrating at the time. I felt like support ignored all of that and just offered a manual export, without understanding how much more time it takes for me to write up a ticket (and wait for response) vs implementing a proper export feature.
      - WarOnPrivacy 6y ago
        > We have some major updates in the works. Will one of those updates be the ability to export domains & expiration dates, from the dashboard? If so, then say so; otherwise your response feels, well, dodgy. If not, why are you mentioning them in response to offmycloud's issue? Past that, we appreciate your time here. disclosure: I'm a 15 year Namecheap customer
joering2 6y ago
Sadly I still have few domains with them, after disgrunted ex-employee claimed few domains via chat (knowing company details) and namecheap put our domains into 2 weeks suspension (loss of about $250,000 of revenue) until we finally get them back and it wasn't about providing some additional evidence of who's the real owner, it was more of a pushing hard thru chat to the point majority of their Eastern European-based only chat crew knew my company by name. But I still get some weird error messages, empty red alert boxes that doesnt say anything, and general burps time to time when trying to navigate their GUI. At least GoDaddy GUI is much more intuitive but yet they try to sell more - an obvious goal of any for-profit company. I eventually routed most of my domains to dynadot that has much more safe chat and is US based only. No Easter European have access to my names, contacts, credit card info etc - God only knows what they can do with that info knowing an average salary in countries like Ukraine is $200 per month. Sometimes when I read these comments like "Namecheap is the best domain provider ever" I chuckle a little - every company has an outstanding record until you test them in times when rubber truly hits the road. 99% of domain users never had any issues because ownership of domain is pretty straightforward business. So these folks than never have a problem are the last one you should be listening to when you pick a domain provider. Just my 2c. Edit: I don't have a dog in this race, I don't work for any domain provider and my business is entirely unrelated so I have no business in badmouthing namecheap other than personally having crappy experience with them. But I am sure for every me there is 100 people who got no issues, so that's that.
- tibu 6y ago
  It is really sad that you had such a bad experience with their support but having such an option about a whole region of a continent just because the GDP is lower... Our salaries here in Europe's Eastern part are definitely lower than in Western Europe or in the US that definitely this does not mean we would steal to have more money. Honor is not related to how much money you earn...

by usaphp 6y ago

Namecheap’s interface for domain verification is very unintuitive, you have to jump through hoops to actually get a dns record you need to add, in order for you to verify your domain.

ted0 6y ago

Are you talking about verifying a domain (say for GSuite) with a TXT record? Unfortunately, there's no way to make this one-click since the TXT records provided are unique but we appreciate the feedback and will explore how we can make this use case more straightforward.

1123581321 6y ago
Would you consider the ability to export a zone file? I realize you may be withholding it because it aids transferring it out, but we often wish we could do that instead of taking screenshots or manually copying each record before we make a major DNS change.
- ted0 6y ago
  Certainly something we can look into.
  - 1123581321 6y ago
    Thank you!
- offmycloud 6y ago
  Export a zone file? Namecheap can't even export a text or CSV file of all of my domains and their expiration dates. This is a long-standing open issue that Namecheap support has dodged several times with us. I'm still a customer right now, but I'm looking for another registrar.
  - ted0 6y ago
    Dodged? Just not currently a feature in our dashboard but it's straightforward and we know there's demand for it. We have some major updates in the works. Happy to manually provide an export for you in the meantime.
    - offmycloud 6y ago
      Yes, I was offered a manual export of my domain list. By "dodged", I mean that the request for an export feature in the same ticket was ignored, sort of a passive-aggressive "wontfix". I would have just scraped the HTML table, but at the time it just didn't work in Firefox/Chrome, and there was a weird interaction between filtering and showing more than 25 domains on a page. This might be fixed now, but was very frustrating at the time. I felt like support ignored all of that and just offered a manual export, without understanding how much more time it takes for me to write up a ticket (and wait for response) vs implementing a proper export feature.
    - WarOnPrivacy 6y ago
      > We have some major updates in the works. Will one of those updates be the ability to export domains & expiration dates, from the dashboard? If so, then say so; otherwise your response feels, well, dodgy. If not, why are you mentioning them in response to offmycloud's issue? Past that, we appreciate your time here. disclosure: I'm a 15 year Namecheap customer

joering2 6y ago

Sadly I still have few domains with them, after disgrunted ex-employee claimed few domains via chat (knowing company details) and namecheap put our domains into 2 weeks suspension (loss of about $250,000 of revenue) until we finally get them back and it wasn't about providing some additional evidence of who's the real owner, it was more of a pushing hard thru chat to the point majority of their Eastern European-based only chat crew knew my company by name. But I still get some weird error messages, empty red alert boxes that doesnt say anything, and general burps time to time when trying to navigate their GUI. At least GoDaddy GUI is much more intuitive but yet they try to sell more - an obvious goal of any for-profit company. I eventually routed most of my domains to dynadot that has much more safe chat and is US based only. No Easter European have access to my names, contacts, credit card info etc - God only knows what they can do with that info knowing an average salary in countries like Ukraine is $200 per month. Sometimes when I read these comments like "Namecheap is the best domain provider ever" I chuckle a little - every company has an outstanding record until you test them in times when rubber truly hits the road. 99% of domain users never had any issues because ownership of domain is pretty straightforward business. So these folks than never have a problem are the last one you should be listening to when you pick a domain provider. Just my 2c. Edit: I don't have a dog in this race, I don't work for any domain provider and my business is entirely unrelated so I have no business in badmouthing namecheap other than personally having crappy experience with them. But I am sure for every me there is 100 people who got no issues, so that's that.

tibu 6y ago
It is really sad that you had such a bad experience with their support but having such an option about a whole region of a continent just because the GDP is lower... Our salaries here in Europe's Eastern part are definitely lower than in Western Europe or in the US that definitely this does not mean we would steal to have more money. Honor is not related to how much money you earn...