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GDPR has a separate, less-known article that bans fully automated decision making without an appeals process: https://gdpr-info.eu/art-22-gdpr/ https://gdpr-inf
by tgsovlerkhgsel 6y ago
GDPR has a separate, less-known article that bans fully automated decision making without an appeals process: https://gdpr-info.eu/art-22-gdpr/ https://gdpr-info.eu/art-22-gdpr/
It's unlikely you'll be able to get Paypal to actually comply with it, but going through a path that will hit someone familiar with GDPR and mentioning this article, and escalating via the DPA, is probably the most promising option
Obviously doesn't help if you need something done quickly, because especially if you need to get the DPA involved, this process will take months.
- disgruntledphd2 6y agoThat's actually a good (if slow) solution, given that payment processing is important enough to hit the filter (significant recourse or something).