3 ms·
Zoom Just Failed Its Biggest Test. Its Apology Is an Extraordinary Example of EI
- raxxorrax 6y agoWhat does it say about the "EI" of its users to expect an apology though? That is a much deeper and more interesting topic. Do you really wish for that because a service failed? Is it required for you to make peace with zoom? This is a standard issue corporate apology. Being sorry, pronouncing personal involvement and responsibility. My company would post this too, there is little emotional intelligence involved that would lead to such a decision. Granted, I am angry at my provider if something goes wrong. An apology might be nice, but pales in comparison for getting to know the reason.
- lazylizard 6y agoeh. talk is free. post mortems need effort. sla/refunds/compensation actually cost money.