That's because the "designers" don't give a shit about the users' actual needs. They just want the thing to be pretty. They'll also fuck with it every once in a

That's because the "designers" don't give a shit about the users' actual needs. They just want the thing to be pretty. They'll also fuck with it every once in a while, making random pointless changes, just to keep the look "fresh". Way too many artistes can easily sneak onto your UX staff. Also watch out for people from marketing and the like who put pressure on the UX people to do that sort of thing. People who don't actually know how to make anything work, and don't have to actually use it to get work done, tend to be obsessed with how it looks. A few casual users who don't actually need to get anything done will usually support this kind of time-wasting idiocy, and the offenders will point to their feedback for validation. Unfortunately people who write reviews are often in that category, since they rarely make practical use of what they're reviewing.