Amen, I work in IT support and when I try to provide good customer service that is empathetic and customer-centric, which takes time, I get seen as worse than o

Amen, I work in IT support and when I try to provide good customer service that is empathetic and customer-centric, which takes time, I get seen as worse than other agents who get the customer off the phone as soon as possible. After a while, I changed to be more "results-oriented", which does not help for customer focus.