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She could file a small claims case, which would get the matter resolved in two months or so. At the very least she would get a refund for all the books she purc

She could file a small claims case, which would get the matter resolved in two months or so. At the very least she would get a refund for all the books she purchased. There is probably an arbitration clause somewhere in the shrinkwrap which would be to her benefit because it would be easier to handle everything by mail and she doesn't need a lawyer. I am sure there are loads of attorneys in Seattle who would be happy to take a small claims case for $500.

syshum 6y ago
Every Small Claims court I am aware of forbids attorneys, the entire purpose of a Small Claims court is to not need one, and if a large company shows up with one you the person are disadvantaged, so even Amazon would need to send a Representative of the company not a lawyer
- kbenson 6y ago
  I'm sure Amazon has lawyers on staff. What if it's a representative of the company and a lawyer?
ValentineC 6y ago
I'm guessing that a consequence of a small claims case (maybe even a chargeback?) would be being permanently blacklisted by Amazon across name, address, and other identifiers — like what happened to the Kindle owner in the first place.
- dhosek 6y ago
  Well, given that she'd already ben blacklisted, this doesn't seem to be that bad of an outcome.
- felipemnoa 6y ago
  I don't see how they could blacklist her for enforcing her rights. I imagine this would be grounds for a lawsuit?
  - tjpnz 6y ago
    Taking a company like Amazon to small claims would absolutely result in you being blacklisted - your rights are null and void as far as they're concerned. And yes, it is grounds for a lawsuit but at that point you should be talking to whichever government body is responsible for enforcing consumer protections.
atemerev 6y ago
She lives in Norway. How she would sue across the borders? I am not judging, but Americans are quite often too quick to assume that everything happens in the US by default.
marmshallow 6y ago
Is this trial by mail available given she lives in Norway?

syshum 6y ago

Every Small Claims court I am aware of forbids attorneys, the entire purpose of a Small Claims court is to not need one, and if a large company shows up with one you the person are disadvantaged, so even Amazon would need to send a Representative of the company not a lawyer

kbenson 6y ago
I'm sure Amazon has lawyers on staff. What if it's a representative of the company and a lawyer?

ValentineC 6y ago

I'm guessing that a consequence of a small claims case (maybe even a chargeback?) would be being permanently blacklisted by Amazon across name, address, and other identifiers — like what happened to the Kindle owner in the first place.

dhosek 6y ago
Well, given that she'd already ben blacklisted, this doesn't seem to be that bad of an outcome.
felipemnoa 6y ago
I don't see how they could blacklist her for enforcing her rights. I imagine this would be grounds for a lawsuit?
- tjpnz 6y ago
  Taking a company like Amazon to small claims would absolutely result in you being blacklisted - your rights are null and void as far as they're concerned. And yes, it is grounds for a lawsuit but at that point you should be talking to whichever government body is responsible for enforcing consumer protections.

atemerev 6y ago

She lives in Norway. How she would sue across the borders? I am not judging, but Americans are quite often too quick to assume that everything happens in the US by default.

marmshallow 6y ago

Is this trial by mail available given she lives in Norway?