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Originally the Zoom site listed meetings and webinars as operational during the time the outage was happening. Now they are listed as 'Partial Outage.' I would

Originally the Zoom site listed meetings and webinars as operational during the time the outage was happening. Now they are listed as 'Partial Outage.' I would have thought something like an outage is detected automatically and the status page updated automatically. And the error message is strange: >There is no accout for zuora account id:2c92a00d6ff0e970016ffbde74ae767c (3,201) It seems that everyone having issues is seeing the same error.

Scoundreller 6y ago
The low-cost-of-labour-country way might be to pay a couple full-timers $300/month to continuously check it and manually update the page.
julianlam 6y ago
Building a status page is usually an endeavour taken upon when it is a business requirement, e.g. you have clients with whom you have signed an SLA with. Unfortunately this provides a perverse incentive to NOT report an outage, as even a small outage would be a contract breach for a "many nines" SLA, whereas many small breaches added up over a month could also breach a contract for (relatively) smaller companies. If the client doesn't notice, then it doesn't count. Anecdotally, the only status pages I've seen that update automatically have no monetary incentive to maintain the page.
- traceroute66 6y ago
  "even a small outage would be a contract breach for a "many nines" SLA" Ain't that the truth ! I remember working with organisations that had Verizon leased lines. 100% SLA the Verizon sales reps would say, normally accompanied with a sheet of paper that said "100% SLA" in big bold letters. Of course the line would go down. Some manager would the come to my desk, thumping his fist and talking about the 100% SLA. I'd say "sure, but did you read the small print". In all my years, I don't think I ever saw anyone get a SLA payment from Verizon.
  - dvtrn 6y ago
    In all my years, I don't think I ever saw anyone get a SLA payment from Verizon. If you're just getting a phone number and a few extensions from them for small office telephony, no. If you're leasing multiple high-availability DIA circuits from them, far easier (but still absurdly difficult). Speaking from first-hand, nightmarish experience dealing with their "VEC". Don't get me started on trying to get SLA payment when they goof up LNPs either.
  - freeone3000 6y ago
    The one time we got a SLA payment from our internet provider was when a junior tech spliced the wrong optical cable at the junction box in the street and they had their techs on-site to confirm the outage.
tekstar 6y ago
https://www.zuora.com https://www.zuora.com Zuora seems to be a bit like Stripe? Maybe it's their outage, or maybe someone at Zoom forgot to pay the Zuora bill..
- adriancooney 6y ago
  Zuora has been having issues today (and this weekend past). https://trust.zuora.com/ https://trust.zuora.com/
- jaredwiener 6y ago
  They even have a whole Zoom case study! https://www.zuora.com/our-customers/case-studies/zoom/ https://www.zuora.com/our-customers/case-studies/zoom/
- richardwhiuk 6y ago
  Looks like another Cisco Webex spin out - like Zoom
- ecnahc515 6y ago
  It's subscription/billing management, and it doesn't really do payment processing itself, but rather you might configure Zuora with something like Stripe/PayPal/etc. Gitlab had an outage today related to Zuora going down. My guess is the backends directly call to these APIs and they don't have any form of caching or storing the info from these APIs elsewhere.

Scoundreller 6y ago

The low-cost-of-labour-country way might be to pay a couple full-timers $300/month to continuously check it and manually update the page.

julianlam 6y ago

Building a status page is usually an endeavour taken upon when it is a business requirement, e.g. you have clients with whom you have signed an SLA with. Unfortunately this provides a perverse incentive to NOT report an outage, as even a small outage would be a contract breach for a "many nines" SLA, whereas many small breaches added up over a month could also breach a contract for (relatively) smaller companies. If the client doesn't notice, then it doesn't count. Anecdotally, the only status pages I've seen that update automatically have no monetary incentive to maintain the page.

traceroute66 6y ago
"even a small outage would be a contract breach for a "many nines" SLA" Ain't that the truth ! I remember working with organisations that had Verizon leased lines. 100% SLA the Verizon sales reps would say, normally accompanied with a sheet of paper that said "100% SLA" in big bold letters. Of course the line would go down. Some manager would the come to my desk, thumping his fist and talking about the 100% SLA. I'd say "sure, but did you read the small print". In all my years, I don't think I ever saw anyone get a SLA payment from Verizon.
- dvtrn 6y ago
  In all my years, I don't think I ever saw anyone get a SLA payment from Verizon. If you're just getting a phone number and a few extensions from them for small office telephony, no. If you're leasing multiple high-availability DIA circuits from them, far easier (but still absurdly difficult). Speaking from first-hand, nightmarish experience dealing with their "VEC". Don't get me started on trying to get SLA payment when they goof up LNPs either.
- freeone3000 6y ago
  The one time we got a SLA payment from our internet provider was when a junior tech spliced the wrong optical cable at the junction box in the street and they had their techs on-site to confirm the outage.

tekstar 6y ago

https://www.zuora.com https://www.zuora.com Zuora seems to be a bit like Stripe? Maybe it's their outage, or maybe someone at Zoom forgot to pay the Zuora bill..

adriancooney 6y ago
Zuora has been having issues today (and this weekend past). https://trust.zuora.com/ https://trust.zuora.com/
jaredwiener 6y ago
They even have a whole Zoom case study! https://www.zuora.com/our-customers/case-studies/zoom/ https://www.zuora.com/our-customers/case-studies/zoom/
richardwhiuk 6y ago
Looks like another Cisco Webex spin out - like Zoom
ecnahc515 6y ago
It's subscription/billing management, and it doesn't really do payment processing itself, but rather you might configure Zuora with something like Stripe/PayPal/etc. Gitlab had an outage today related to Zuora going down. My guess is the backends directly call to these APIs and they don't have any form of caching or storing the info from these APIs elsewhere.