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"I also decided to tweet about it - because that’s what people do, right?" I honestly don't know what to think about this. On one hand I understand you want

"I also decided to tweet about it - because that’s what people do, right?" I honestly don't know what to think about this. On one hand I understand you want to create awareness on a practice you consider as shady,ok. But from what I know, Ghost usually try to please its customers. It's a small team with hardworking members, competing against giants. Attacking them on Twitter before they could even reply to your email: kind of a dick move.

tilolebo 6y ago
Just to be clear: the CEO deleting the customer's site is absolutely not okay. It would also make me reconsider using their service.
0xdeadb00f 6y ago
That's fair, but I also think the CEO unsubscribing him and revoking his access in the way that he did was a dick move.
- wyclif 6y ago
  This is how I think about it as well. Two dick moves by opposing parties means it's probably not true that only one of them was justified. IOW, they were probably both wrong in the way they handled it.
  - luckylion 6y ago
    ... but to very different degrees. Like somebody calling another person an asshole and them pulling out a gun and shooting them in response. Yeah, don't go around insulting people, but let's not pretend that it's anywhere close to equally wrong. People are getting trained by Google and other SV companies that you only get support if you can get x retweets. I don't like it, but I understand why people react to that by tweeting out their issues with companies. And, of course, opt-out upgrade is shady.
    - wyclif 6y ago
      I think it's more accurate to say that you only get support if you pay. If a service is free, you are the product.
dustinmoris 6y ago
Nah, FUCK Ghost and their CEO. The practice is SUPER shady and people should most certainly raise awareness about an issue where other users can end up paying a lot more without even noticing or before its too late. Secondly, the CEO acting like he's got a small penis syndrome and erratically deleting someone's content because they had a reasonable complaint is just utter nuts. Zero tolerance or understanding from me. This is not how you deal with anything in life.
- nikanj 6y ago
  What on earth is small penis syndrome, anyway? Is that still the best insult we have in our disposal?
  - njsubedi 6y ago
    One a side note, it is said that men think with their penis instead of their brain when they’re aroused. Small penis syndrome could mean small brain syndrome. But I’m not really sure if that guy got aroused looking at that tweet.
  - dustinmoris 6y ago
    I've got a huge vocabulary of insults, don't challenge me :) Sometimes you can't express truth without the colourful language of deep insults. Anything less would just not describe the true nature of some people's actions :0
  - Aeolun 6y ago
    Something you need to compensate for by showing people you’re boss?
- jasonvorhe 6y ago
  This is not helping the discussion at all. Please refrain from such slurs.
Aeolun 6y ago
I dunno, Twitter is a perfect channel to get feedback on whether other people think something is shady. That doesn’t have anything to do with whether or not you responded to the email.
kif 6y ago
What I understand from your comment is that letting people know about the business practices of a certain company is a dick move. What I am struggling to understand is how you came to such a conclusion? The tweet is not offensive in the least – all it shows is some signs of frustration from a customer, who may or may not be right. The CEO on the other hand, looks like an ill-tempered, rude child, who should be nowhere near Twitter, let alone be the CEO of a company. I invite you to consider another sequence of events, where the CEO doesn't show his childish side on Twitter, sends almost the same reply to the customer, noting that they will delete their site in 7 days if they don't want to pay, saying "here's link to the backup of your data". Bonus points if he asks the customer for feedback on how they would like this to be handled in the future.
- tilolebo 6y ago
  you're right, I probably tried to find an excuse because I like the company and the team behind it. I've been following him on Twitter for a while and he always seemed quick to dismiss people. Anyway, regardless of his, there is no reason for him to act this way with a customer.
codegeek 6y ago
Not kind of a dick move. It was a dick move. Having said that, the CEO did even worse.

tilolebo 6y ago

Just to be clear: the CEO deleting the customer's site is absolutely not okay. It would also make me reconsider using their service.

0xdeadb00f 6y ago

That's fair, but I also think the CEO unsubscribing him and revoking his access in the way that he did was a dick move.

wyclif 6y ago
This is how I think about it as well. Two dick moves by opposing parties means it's probably not true that only one of them was justified. IOW, they were probably both wrong in the way they handled it.
- luckylion 6y ago
  ... but to very different degrees. Like somebody calling another person an asshole and them pulling out a gun and shooting them in response. Yeah, don't go around insulting people, but let's not pretend that it's anywhere close to equally wrong. People are getting trained by Google and other SV companies that you only get support if you can get x retweets. I don't like it, but I understand why people react to that by tweeting out their issues with companies. And, of course, opt-out upgrade is shady.
  - wyclif 6y ago
    I think it's more accurate to say that you only get support if you pay. If a service is free, you are the product.

dustinmoris 6y ago

Nah, FUCK Ghost and their CEO. The practice is SUPER shady and people should most certainly raise awareness about an issue where other users can end up paying a lot more without even noticing or before its too late. Secondly, the CEO acting like he's got a small penis syndrome and erratically deleting someone's content because they had a reasonable complaint is just utter nuts. Zero tolerance or understanding from me. This is not how you deal with anything in life.

nikanj 6y ago
What on earth is small penis syndrome, anyway? Is that still the best insult we have in our disposal?
- njsubedi 6y ago
  One a side note, it is said that men think with their penis instead of their brain when they’re aroused. Small penis syndrome could mean small brain syndrome. But I’m not really sure if that guy got aroused looking at that tweet.
- dustinmoris 6y ago
  I've got a huge vocabulary of insults, don't challenge me :) Sometimes you can't express truth without the colourful language of deep insults. Anything less would just not describe the true nature of some people's actions :0
- Aeolun 6y ago
  Something you need to compensate for by showing people you’re boss?
jasonvorhe 6y ago
This is not helping the discussion at all. Please refrain from such slurs.

Aeolun 6y ago

I dunno, Twitter is a perfect channel to get feedback on whether other people think something is shady. That doesn’t have anything to do with whether or not you responded to the email.

kif 6y ago

What I understand from your comment is that letting people know about the business practices of a certain company is a dick move. What I am struggling to understand is how you came to such a conclusion? The tweet is not offensive in the least – all it shows is some signs of frustration from a customer, who may or may not be right. The CEO on the other hand, looks like an ill-tempered, rude child, who should be nowhere near Twitter, let alone be the CEO of a company. I invite you to consider another sequence of events, where the CEO doesn't show his childish side on Twitter, sends almost the same reply to the customer, noting that they will delete their site in 7 days if they don't want to pay, saying "here's link to the backup of your data". Bonus points if he asks the customer for feedback on how they would like this to be handled in the future.

tilolebo 6y ago
you're right, I probably tried to find an excuse because I like the company and the team behind it. I've been following him on Twitter for a while and he always seemed quick to dismiss people. Anyway, regardless of his, there is no reason for him to act this way with a customer.

codegeek 6y ago

Not kind of a dick move. It was a dick move. Having said that, the CEO did even worse.