3 ms·
The article’s point is that they can’t, or they’ll lose the custom of the people who have no loyalty to their LBS and shop on price alone.
by mauvehaus 6y ago
The article’s point is that they can’t, or they’ll lose the custom of the people who have no loyalty to their LBS and shop on price alone.
- marcosdumay 6y agoI get the exact opposite point from the article... Anyway, if you want to serve low-margin customers, optimize your business against them, and be happy with those low margins, because you won't get any of the high margin ones. Also, publicize your low-margin focus (tell up-front that you won't do non-billable services, and what service comes with what item), otherwise you'll be full of annoyed customers wanting reparations after a bad interaction.