3 ms·
But this happens every week, and it’s been happening for years. The only way to get the attention of someone at Google is by making a post on HN or Twitter and
by freehunter 6y ago
But this happens every week, and it’s been happening for years. The only way to get the attention of someone at Google is by making a post on HN or Twitter and hoping your audience is big enough that it becomes uncomfortable for Google.
Yeah it’s nice that this person is getting help. But what about all the other people who don’t have an audience who can raise their tickets up to this level? Why doesn’t Google support just work the way it’s supposed to work? I’d be willing to celebrate this if it was a rare occurrence but it’s not. It’s way too common. If there are any humans at Google, they sure don’t seem to care about their paying customers.
- bergstromm466 6y agoDo you think they make enough money to provide support?
- freehunter 6y agoGoogle? Yes I believe Google makes enough money to provide support. Was that a joke?
- Dylan16807 6y agoThat's why https://news.ycombinator.com/item?id=24084982 https://news.ycombinator.com/item?id=24084982 this sibling comment is upvoted, for talking about the systemic problem that you're mentioning. The flagged parent comment is not talking about the actual problem, and is instead imagining some malicious nature in the googler's comment.