> PS: To Jackie and all support representatives in the world. If you lie to customers to protect your cheating company you are not “just doing your job”. No, th

> PS: To Jackie and all support representatives in the world. If you lie to customers to protect your cheating company you are not “just doing your job”. No, the bad karma is on you. What an ignorant view. Sometimes, support represantitives cannot go off script, for fear of losing their job. Perhaps they spoke to their manager and were overruled. A support representative is not responsible for their companies products that they had no part in designing. Given a choice between lying to my face and them losing a job they may desperately need, I would much rather be lied to. If I can afford a $300 luxury item without researching it and checking reviews first, I can afford to be dissapointed.