4 ms·
I've been a big fan of CreditKarma for a few years now, but they dropped the ball for me in a big way this year with some flagrantly incorrect behavior. I used
by chias 6y ago
I've been a big fan of CreditKarma for a few years now, but they dropped the ball for me in a big way this year with some flagrantly incorrect behavior.
I used https://www.freetaxusa.com/ https://www.freetaxusa.com/ and it was fantastic. The interface is a little bit clunky, but the value is there. They charge $7 for "deluxe support" which was easily the best $7 I can remember spending.
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Edit: re-reading this comment I see how it reads very much like I'm making the whole thing up and shilling for Free Tax USA, so some more detail on the CK incorrect behavior I experienced -- CK kept listing my K-1 partnership income as income from rental properties, which in turn caused the interface to be broken if I tried to click into the rental properties section where it valiantly tried to show me the zero rental properties that contributed to the number from my partnership income. I contacted support, and they told me they didn't support K1 partnership income. I asked what it meant to not support K1 partnership income if they had K1 partnership forms to fill out. They said they'd get back to me by email. They emailed me a few days later (after the filing deadline) with a generic link to partnership income documentation. By then I had already filed with Free Tax USA.
- owenversteeg 6y agoThanks, it's always good to hear about the alternative options. Yeah, HN instinctively goes after anything that sounds vaguely shill-y but don't worry, I trust that you haven't been here 7 years just to shill for freetaxusa :)
- dwighttk 6y agoHuh. Handled my K1 fine the past two years. (Thanks I’ll check freetaxusa out if CK goes under)
- skellera 6y agoI always say this when I can, Credit Karma’s support is terrible. I would never recommend them. Great if nothing goes wrong but you’ll regret it if you need them for something.
- dwighttk 6y agoGood to know. I wonder how their audit defense works if regular customer service sucks.
- 1123581321 6y agoI was pleased with FreeTaxUSA as well (have used them twice now.) I moved over from TaxAct when I felt their price increases had become unreasonable.
- zymhan 6y agoI too have been using Free Tax USA for the past few years and recommend it. I used TaxAct before it, but it just got way too pricey. TaxAct is good if you're eligible for Freefile though.