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That’s a valid request. However, continued support or bug fixes in that case might require a much higher upfront price than the one you might be used to. While

That’s a valid request. However, continued support or bug fixes in that case might require a much higher upfront price than the one you might be used to. While it’s easy to blame the developers of a product for real or perceived flaws, even if operated entirely offline software products interact with their environment. Hence, a bug you’re having might be due to an operating system update, another third-party application, or even a specific hardware configuration. I’d want the software company in question to be motivated to investigate and - if possible - fix the issue nonetheless, even if the underlying cause of the issue isn’t their fault.

clusterfish 6y ago
I'm not against subscription pricing in principle, but in practice newly introduced subscription pricing pretty much always ends up being significantly more expensive than original pricing, and that's just greed. Also there is often no longer an option to stop paying and just continue using your version, even if you've been paying for the subscription for years. Or they only let you use an old version so you'll need to actually downgrade if you stop paying. This innovation in user hostility I first encountered with Jetbrains.
- sitkack 6y ago
  Funny you mention JetBrains, they have the best subscription model of any software company I have used. You pay a yearly fee to get the latest stuff within that year and you can use the current or any previous version forever if you stop paying. There was a bit of mob forming with JetBrains first announced the subscription model and the current one developed by working with their customers. This subscription model, combined with the largely open source codebase for their products means I'll probably be paying JetBrains for the rest of my life.
  - clusterfish 6y ago
    https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license- https://sales.jetbrains.com/hc/en-gb/articles/207240845-What... If you don't renew your annual subscription, the latest version you have installed stops working and you have to downgrade to a one year old version. Just another way they lock you in to continue paying. Who in their right mind would willingly downgrade the software they're using.

clusterfish 6y ago

I'm not against subscription pricing in principle, but in practice newly introduced subscription pricing pretty much always ends up being significantly more expensive than original pricing, and that's just greed. Also there is often no longer an option to stop paying and just continue using your version, even if you've been paying for the subscription for years. Or they only let you use an old version so you'll need to actually downgrade if you stop paying. This innovation in user hostility I first encountered with Jetbrains.

sitkack 6y ago
Funny you mention JetBrains, they have the best subscription model of any software company I have used. You pay a yearly fee to get the latest stuff within that year and you can use the current or any previous version forever if you stop paying. There was a bit of mob forming with JetBrains first announced the subscription model and the current one developed by working with their customers. This subscription model, combined with the largely open source codebase for their products means I'll probably be paying JetBrains for the rest of my life.
- clusterfish 6y ago
  https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license- https://sales.jetbrains.com/hc/en-gb/articles/207240845-What... If you don't renew your annual subscription, the latest version you have installed stops working and you have to downgrade to a one year old version. Just another way they lock you in to continue paying. Who in their right mind would willingly downgrade the software they're using.