When I started my business I faced the problem of charge backs after sending goods to the scammer. I've looked for what Visa and MasterCard recommends to preven

When I started my business I faced the problem of charge backs after sending goods to the scammer. I've looked for what Visa and MasterCard recommends to prevent it. Their advice: "contact the buyer to make sure it's not fraud". My question was: how I am supposed to contact the buyer if it's the scammer who actually filled in the contact info form. No answer to that. One very easy step preventing most of the fraud in my case and I imagine many others would be an option to request a registered email or phone contact to the actual card owner. "Hello it's bluecalm from org X, we have noticed your order and it's marked as suspicious by our system, can you please confirm you made that order? Yes - great, we are sending you the product right now. No? Well, contact your bank as your card info was stolen". It's such an easy and obvious step. Let me contact the actual card owner using the info they provided. I think the problem is lack of incentives. It's the seller who covers the cost. At least some of it should be on card companies to encourage them to actually do something about it. Right now they seem to just not care.