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Have you ever worked in a restaurant? I've worked in multiple. There's a reason Karen is a meme There are a real lot of very entitled people in the world that
by readme 6y ago
Have you ever worked in a restaurant? I've worked in multiple.
There's a reason Karen is a meme
There are a real lot of very entitled people in the world that will complain on review sites and their opinion is not really justified. The only barrier is having an account and picking a number of stars.
In the past you had to be a restaurant reviewer, like you worked for Zagat or something, so there was a barrier to entry.
The same thing can happen to Uber and Lyft drivers too... If you are very unlucky and your first ride gives you a bad review pretty much forget about it.
- recursive 6y agoHave you ever eaten at a restaurant? Bad food and bad service are a thing too. I'm not one to complain or make a scene, but if I have a bad time, I'm just not going to come back.
- jchw 6y agoI may speak for myself but the grand majority of my experiences with restaurants is most of them do a totally passable job, many very good for their price point in my opinion. Of course there’s levels to it but its food and having a decent restaurant should be far from herculean. This article is essentially suggesting that making it in the world of restaurants is like anything else: it hinges a lot on luck and circumstance. And as an additional personal note, I can tell you that in Michigan I went to many smaller restaurants with one or two bad reviews that were great. If you actually read the bad reviews, you often see some utterly ridiculous shit.
- recursive 6y agoI don't use review apps like yelp. My personal experience is there's a weak correlation at best between my experience and the average rating.
- jchw 6y agoI check the reviews in Google Maps since they’re there anyways, but I don’t use them as a guide. I used to use Yelp as a guide but stopped when I realized how lackluster it was for that, and I assume that applies to probably any rating system where anyone can submit a review.
- wutbrodo 6y agoNone of this addresses the question though. Nobody doubts the existence of unreasonable customers who leave bad reviews for dumb reasons. That doesn't change the parent comment's fact that the study unwarrantedly infers causality from the statistical correlation between bad reviews and popularity.
- iJohnDoe 6y agoTo address the question, bad reviews can affect popularity based on how things are listed and sorted online. If a restaurant has bad reviews then it will be lower on the list when sorted by average review. This will affect their popularity by not being as visible, and possibly the poor reviews affecting people’s desire to eat there. I personally don’t go online and immediately sort by restaurants with 1 or 2 stars. I tend to sort by those with higher ratings. Fake bad reviews by competitors and mean spirited people do know their actions have an affect on that business.
- nkurz 6y ago> To address the question, bad reviews can affect popularity... That's not the question that others are referring to. Everyone agrees that bad reviews affect the popularity. The question others want answered is how one distinguishes a "decent restaurant with bad reviews" from a "bad restaurant with bad reviews". Yes, initial bad reviews are likely to affect the number of total reviews a restaurant receives. But it's also clear that a bad restaurant is likely to get bad initial reviews. The press release says that the ratings of the initial reviews determines (causes) the total number of reviews and hence the eventual popularity of the restaurant, but doesn't explain how the researchers eliminated the apparently obvious alternative causal explanation that bad restaurants are more likely to get initial bad reviews, leading to fewer total reviews. One hopes that the paper (which I haven't read yet) answers this better than the press release: https://sci-hub.tw/https://doi.org/10.1080/23754931.2020.1791942 https://sci-hub.tw/https://doi.org/10.1080/23754931.2020.179...
- Hello71 6y ago> One hopes that the paper (which I haven't read yet) answers this better than the press release The paper: As the number of reviews is statistically significant and positive in all of the regression models, the more reviews a restaurant receives, the higher rating it has.
- specialp 6y agoI think in general people know how to filter out the "Karens". Also I find that restaurants are actually overrated in general. People are more likely to give a 5 star rating to an average restaurant than vice versa. People at least me try to filter out the person that complains about petty stuff vs the real problems. And I also realize when places first open they are working the kinks out. But more often than not I go to a place that is rated very good but is actually not that good. And usually the bad rated places are indeed bad.
- mikepurvis 6y agoTotally, but that depends how many people actually dig into the reviews to figure what specifically was liked or disliked (and to make their own assessment of the reviewer's judgement), and how many just go by the top-level aggregated number.
- deleted 6y ago[deleted]
- jay_kyburz 6y agoCan we stop calling these people "Karen". I'm sure its very hurtful to all the people actually called Karen. We tread so carefully around race and LGBTQI issues, but all of a sudden its OK to start labeling entitled assholes "Karen". I don't get it. We don't need a new word for it.
- TurkishPoptart 6y agoWould you like to propose an alternative? I think it's a great term.
- jfk13 6y agoI guess your wife/sister/girlfriend/etc probably isn't named Karen.
- blantonl 6y agoMy wife's name is Karen, and I've teased her about it over the past 6 months and she's kept mum about it. She finally admitted to me that it gets on her nerves greatly and she resents all of it. It came as quite a shock to me (because I find I lot of it funny) but I suspect there are a lot of Karens out there that aren't amused. The kiddos and I have now resorted to calling her "K-Dog" which she gets a kick out of.
- andreareina 6y agoI suspect that anyone who's caught grief for their name wouldn't be surprised. We (generally) don't choose our names, and yet it's imbued with a lot of our sense of identity.
- madaxe_again 6y agoI have a name that has been relentlessly mocked for the last 36 years. The suggestion by others to me has always been “if you don’t like people mocking your name, change it”. So, I’d say the same applies. If people called Karen don’t like the new association with their name, they can change their name. Otherwise, sticks and stones. Also, they’re not the ones actually being mocked here - I get grief from grown-ass adults over my name, directed at me - so frankly, I think anyone named Karen who sees this as a personal attack needs to either get over it, or change their name.
- tinus_hn 6y agoWas it not always so that you invite your friends and family at the beginning to get some good publicity?