I've always seen it as referring to a certain kind of insufferable, entitled customer that demands to see the manager. Usually presumed to be a middle-aged whit

I've always seen it as referring to a certain kind of insufferable, entitled customer that demands to see the manager. Usually presumed to be a middle-aged white woman, yes, but the weight was on insufferable behavior, not demographics, at least originally. Suddenly people have started complaining about it as being heavily about race/sex and being bigoted, when the original was just codeword for asshole.