He's right about process vs substance. There are so many people involved in box-checking in this world, it's amazing. People whose job is substantially to ensur

He's right about process vs substance. There are so many people involved in box-checking in this world, it's amazing. People whose job is substantially to ensure some process is followed, rather than think up better processes. Even when we are talking about ostensibly innovating orgs, there are people there to make sure everything follows a plan that cannot possibly contribute to the discovery of knowledge. I sound bitter about this, but actually a lot of friends of mine are in that type of position. Heck, I myself have to do process-box-ticking type things in my day-to-day as well. This ends up being a sort of glue that's poured over all of society. Each checklist on its own seems reasonable, but put together we make change quite hard. We also end up creating a class of people who are incentivized to make sure there are rules and procedures to follow. I don't just mean lawyers, there's a whole slew of pseudo-lawyers handling things such as GDPR policies and IT Security policies, compliance officers, and so on. All these process people depend on our continued desire to seem reasonable ("Make sure schools check for child molesters before hiring anyone"), but also abdicate responsibility for those decisions to the new policy expert class. GDPR has been around for not very long, but already you'd better hire someone who is an expert in it if you're going to do serious business (this in fact happened at my day-to-day, there's no way to do business without).