4 ms·

Wait, service now is 3rd party software? It's so bad I assumed it was internal, by a team of 2-3 utterly incompetent web developers. This is paid for? Oh my god

• bradj 6y ago
  I had this exact same feeling.
• bradknowles 6y ago
  No, it’s a huge monster enterprise monolith. And we all get crushed under that weight. I so much prefer Jira.
  • amiga_500 6y ago
    Honestly i'm just amazed. It's just so, so poor. Who works on this software? Who wants to go to an interview with "workflow and usability lead on service now, 5 years" on their CV!
• ian-g 6y ago
  I feel like sn's biggest issue/strength is the length it lets you customize things. Sure, it can suck so incredibly bad. But it can be really good too, depending on who built it up. But I agree that the URLs are terrible, it's slow, and it's too easy to lose things along the way. Especially custom things I say this as someone whose job is to help manage my company's sn instance and clean up the utter shite left behind by our predecessors
• Aeolun 6y ago
  Servicenow is the SAP of I dunno maybe just an even shittier version of SAP.
• Spooky23 6y ago
  It is an improvement over Remedy or the other nightmare 1999 systems! :)