Not going to lie, as a tech savy software engineer I often just phone telco's. Most of the time I'm calling because my internet is down and I can't go to the w

Not going to lie, as a tech savy software engineer I often just phone telco's. Most of the time I'm calling because my internet is down and I can't go to the website. Or I'm calling because I forgot my password for a website used once every N years. 90% of the time I'm calling, I wouldn't expect the website to have the information I need. Looking at Comcast's website I'm not inclined to look around and find out.