A funny side-effect of this that I ran into: customers who went to tortuous lengths to avoid requesting a new page or button, because they’d had that past exper

A funny side-effect of this that I ran into: customers who went to tortuous lengths to avoid requesting a new page or button, because they’d had that past experience of ‘just a button’ taking 2 weeks. They still wanted all the new functionality, but glued onto the existing pages/buttons because they thought it would save time! An interesting misunderstanding :)