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This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great

This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great service" (which is clearly not the case for a noticeable part of users here).

neuronic 6y ago
No it doesn't. Apple has shipped an insane amount of AirPods and even if a minuscule amount is affected by the hardware issues, thousands of people will still experience them. The same goes for Apple support: you won't read online complaints from people who got their laptop immediately replaced or who were sent a new keyboard without question. You will read the bad experiences where potential factors such as own fault or shitty behavior are not mentioned, further skewing the picture. Apple can have very shitty service - no doubt - but what really is the overall experience of support when Apple ships many millions of hardware devices every year? You insinuate that people are too stupid or too Stockholmy to apply consequences after continuous bad experiences and also that Apple just doesn't give a shit about customers which is absurd.
- ZoomZoomZoom 6y ago
  >You insinuate that people are too stupid Absolutely not. I don't insinuate anything, I'm as straightforward as it can be: There's a very specific type of relationship between Apple, their users and their non-users that's very interesting from the point of view of behavioral economics, psychology and cultural studies. I'm not sure every side is at win there, to put it mildly. I'd also like to read any studies on this topic, if they exist.
- tingol 6y ago
  You are literally the example of what he's saying. Any kind of headphones that are $150 and over are expected to work PERFECTLY. It's a fucking high end product, there is no company in the world that would survive having it returned 4 or 5 times without being blasted all over the internet. Except for apple and its mind controlled apologists...
  - jmull 6y ago
    You understand that there is nothing available at any price that works perfectly, for everyone, all the time?
    - tingol 6y ago
      That's a nice straw man you've built there. This is a mass produced faulty product, not a fringe case where some guy got unlucky and ended up with a subpar purchase.
      - DavideNL 6y ago
        > This is a mass produced faulty product ...and Apple is replacing them for free.
        hu3 6y ago
        They replace it for free until they don't. See top comment on this thread: > Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do about it. https://news.ycombinator.com/item?id=23826526 https://news.ycombinator.com/item?id=23826526 Or this one: > A couple days later I started to notice the right airpod is rattling. I've used up my warranty now so would have to buy a new pair if I want this fixed. https://news.ycombinator.com/item?id=23830886 https://news.ycombinator.com/item?id=23830886 ----------------------------- edit: instantly double downvonted without any replies for demonstrating anecdotes that shine a bad light on Apple. Stockholm Syndrome exhibit A. This is why people take any Apple user input with a grain of salt. They tend to try to shrug problems under the carpet as if these facts would cause them physical pain.
        DavideNL 6y ago
- schwartzworld 6y ago
  found the apple fanboy
- asadkn 6y ago
  > own fault or shitty behavior are not mentioned Sure, always blame the victim. I have had nothing but bad experience with Apple with MBPs battery swelling twice in few years, bad pixel on screen, dead SSD (again twice in few years). And I had to pay ridiculous money for it the second time. Surely it wasn't Apple's fault, right!
tuxone 6y ago
Don't know which data mining algo you did apply on this thread in order to come to that conclusion. To me it looks like most of the users got their faulty airpods timely replaced, exactly what you would expect from a decent customer service.
sschueller 6y ago
It is the same but way worse with Tesla. People are forgiving horrid QC. From panel gaps to doors painted the wrong color and it raining into a brand new car. [1] https://www.model3club.com/wp-content/uploads/2019/04/3.jpg https://www.model3club.com/wp-content/uploads/2019/04/3.jpg [2] https://teslamotorsclub.com/tmc/attachments/rainingsmall-gif.554278/ https://teslamotorsclub.com/tmc/attachments/rainingsmall-gif... [3] https://preview.redd.it/6q60x2jzmv551.jpg?width=960&crop=smart&auto=webp&s=82c92f9aebd0fb25cf158ba4ed609a37d4c04638 https://preview.redd.it/6q60x2jzmv551.jpg?width=960&crop=sma... [4] https://twitter.com/AlperOSavas/status/1180457123685253120 https://twitter.com/AlperOSavas/status/1180457123685253120 [5] https://twitter.com/Arronwu23/status/1116691772300599296 https://twitter.com/Arronwu23/status/1116691772300599296 [6] https://www.reddit.com/r/teslamotors/comments/bc80gv/model_3_leaking_water_from_weibo_by%E5%B7%AB%E9%94%8B%E6%9D%B0/ https://www.reddit.com/r/teslamotors/comments/bc80gv/model_3...
hellofunk 6y ago
That’s kind of ridiculous. If it shows anything, it might show a disparity in how Apple handles repairs in different regions of the world. It doesn’t mean that every Apple customer is experiencing Stockholm syndrome. That’s just outlandish hyperbole and such nonsense is not fruitful.
talkingtab 6y ago
I've started to notice a tremendous "herd mentality" I watched a school of fish the other day, how they just all swim together and suddenly thought "Apple Users". I probably do the same thing and someone could say "Apple Detractors". Is this new or am I only just now paying attention?
- pmontra 6y ago
  You're some 40 years late :-)
- rimliu 6y ago
  Why are you so obsessed with Apple users? There are plenty of cases where large numbers of people do something together.
  - Razengan 6y ago
    Brand envy? Just flag GP's sorts of comments.
matwood 6y ago
I've been an Apple user since the G4 days, and always have had great support experiences with and without Apple Care. I'm sure there are people who have bad experiences, but I don't think that is the norm. Apple routinely earns top support marks. https://9to5mac.com/2019/04/24/apple-customer-support-ranking/ https://9to5mac.com/2019/04/24/apple-customer-support-rankin...
kabacha 6y ago
Apple has the most impressive astro-turfing service out there. It's honestly scary impressive. Most of Apple's issues seem to be erased from the history of the internet and people's memories. Do you remember iPad naming memes and jokes? Now it's one of the most iconic names in the world. Remember iPhone's antenna issues? People still claim it has always been phone with best cellular connection. Bendy phones? iPhone build quality is unmatched! Cyberpunk corporate culture is here just without all of the neon aesthetics so no one has noticed.
- cyberlurker 6y ago
  I noticed IBM does this too.
- lovehashbrowns 6y ago
  The CPU throttling issue (battery gate) was the worst one for me. So, so many people defended that, and still do. Apple being against right-to-repair is an ongoing issue that people love to defend.
Razengan 6y ago
Can you name a company whose products have literally zero problems? What do you use? I bet I could dig up a bunch of problems and complaints about your championed company with a quick search even if I have never heard of them, and twist that into an “Stockholm Syndrome” for you too. Microsoft? Google? Samsung? Digging up negative stories about them would be too easy, without even leaving HN. Your comment shows the absurd level of Tall Poppy Syndrome that Apple has to face because of the position they’re in, which they got to in the first place by winning literally billions of users.
- ZoomZoomZoom 6y ago
  The problem with this kind of reasoning is that one does not need to champion a product to use it. Almost anything has issues, on the other hand not many brands have such a strong following claiming it's the best thing since sliced bread. My point is while Apple won millions of users (I very much doubt it's billions) it's a result of a much more elaborate strategy than just making and selling superior product, which is a claim I hear often. I question the implications of that.
  - Razengan 6y ago
    > The problem with this kind of reasoning... But you're perfectly fine with the kind of reasoning that pooh poohs the preferences of billions of people as "Stockholm syndrome", oh please. > I very much doubt it's billions iOS alone has a billion users, and Apple has been around since 1976.
    - ZoomZoomZoom 6y ago
      >But you're perfectly fine with the kind of reasoning that pooh poohs the preferences of billions of people as "Stockholm syndrome", oh please. I never said all the users have it, I said the level is high. This comes from observations and experience, of course, not research, so I can't generalise to all users and I didn't. > iOS alone has a billion users, and Apple has been around since 1976. Billion of devices ≠ billion of users. C'mon, do you really think each 8th person in the world has some Apple device? Also, you said billionS, that's laughable.

neuronic 6y ago

No it doesn't. Apple has shipped an insane amount of AirPods and even if a minuscule amount is affected by the hardware issues, thousands of people will still experience them. The same goes for Apple support: you won't read online complaints from people who got their laptop immediately replaced or who were sent a new keyboard without question. You will read the bad experiences where potential factors such as own fault or shitty behavior are not mentioned, further skewing the picture. Apple can have very shitty service - no doubt - but what really is the overall experience of support when Apple ships many millions of hardware devices every year? You insinuate that people are too stupid or too Stockholmy to apply consequences after continuous bad experiences and also that Apple just doesn't give a shit about customers which is absurd.

ZoomZoomZoom 6y ago
>You insinuate that people are too stupid Absolutely not. I don't insinuate anything, I'm as straightforward as it can be: There's a very specific type of relationship between Apple, their users and their non-users that's very interesting from the point of view of behavioral economics, psychology and cultural studies. I'm not sure every side is at win there, to put it mildly. I'd also like to read any studies on this topic, if they exist.
tingol 6y ago
You are literally the example of what he's saying. Any kind of headphones that are $150 and over are expected to work PERFECTLY. It's a fucking high end product, there is no company in the world that would survive having it returned 4 or 5 times without being blasted all over the internet. Except for apple and its mind controlled apologists...
- jmull 6y ago
  You understand that there is nothing available at any price that works perfectly, for everyone, all the time?
  - tingol 6y ago
    That's a nice straw man you've built there. This is a mass produced faulty product, not a fringe case where some guy got unlucky and ended up with a subpar purchase.
    - DavideNL 6y ago
      > This is a mass produced faulty product ...and Apple is replacing them for free.
      - hu3 6y ago
        They replace it for free until they don't. See top comment on this thread: > Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do about it. https://news.ycombinator.com/item?id=23826526 https://news.ycombinator.com/item?id=23826526 Or this one: > A couple days later I started to notice the right airpod is rattling. I've used up my warranty now so would have to buy a new pair if I want this fixed. https://news.ycombinator.com/item?id=23830886 https://news.ycombinator.com/item?id=23830886 ----------------------------- edit: instantly double downvonted without any replies for demonstrating anecdotes that shine a bad light on Apple. Stockholm Syndrome exhibit A. This is why people take any Apple user input with a grain of salt. They tend to try to shrug problems under the carpet as if these facts would cause them physical pain.
        DavideNL 6y ago
schwartzworld 6y ago
found the apple fanboy
asadkn 6y ago
> own fault or shitty behavior are not mentioned Sure, always blame the victim. I have had nothing but bad experience with Apple with MBPs battery swelling twice in few years, bad pixel on screen, dead SSD (again twice in few years). And I had to pay ridiculous money for it the second time. Surely it wasn't Apple's fault, right!

tuxone 6y ago

Don't know which data mining algo you did apply on this thread in order to come to that conclusion. To me it looks like most of the users got their faulty airpods timely replaced, exactly what you would expect from a decent customer service.

sschueller 6y ago

It is the same but way worse with Tesla. People are forgiving horrid QC. From panel gaps to doors painted the wrong color and it raining into a brand new car. [1] https://www.model3club.com/wp-content/uploads/2019/04/3.jpg https://www.model3club.com/wp-content/uploads/2019/04/3.jpg [2] https://teslamotorsclub.com/tmc/attachments/rainingsmall-gif.554278/ https://teslamotorsclub.com/tmc/attachments/rainingsmall-gif... [3] https://preview.redd.it/6q60x2jzmv551.jpg?width=960&crop=smart&auto=webp&s=82c92f9aebd0fb25cf158ba4ed609a37d4c04638 https://preview.redd.it/6q60x2jzmv551.jpg?width=960&crop=sma... [4] https://twitter.com/AlperOSavas/status/1180457123685253120 https://twitter.com/AlperOSavas/status/1180457123685253120 [5] https://twitter.com/Arronwu23/status/1116691772300599296 https://twitter.com/Arronwu23/status/1116691772300599296 [6] https://www.reddit.com/r/teslamotors/comments/bc80gv/model_3_leaking_water_from_weibo_by%E5%B7%AB%E9%94%8B%E6%9D%B0/ https://www.reddit.com/r/teslamotors/comments/bc80gv/model_3...

hellofunk 6y ago

That’s kind of ridiculous. If it shows anything, it might show a disparity in how Apple handles repairs in different regions of the world. It doesn’t mean that every Apple customer is experiencing Stockholm syndrome. That’s just outlandish hyperbole and such nonsense is not fruitful.

talkingtab 6y ago

I've started to notice a tremendous "herd mentality" I watched a school of fish the other day, how they just all swim together and suddenly thought "Apple Users". I probably do the same thing and someone could say "Apple Detractors". Is this new or am I only just now paying attention?

pmontra 6y ago
You're some 40 years late :-)
rimliu 6y ago
Why are you so obsessed with Apple users? There are plenty of cases where large numbers of people do something together.
- Razengan 6y ago
  Brand envy? Just flag GP's sorts of comments.

matwood 6y ago

I've been an Apple user since the G4 days, and always have had great support experiences with and without Apple Care. I'm sure there are people who have bad experiences, but I don't think that is the norm. Apple routinely earns top support marks. https://9to5mac.com/2019/04/24/apple-customer-support-ranking/ https://9to5mac.com/2019/04/24/apple-customer-support-rankin...

kabacha 6y ago

Apple has the most impressive astro-turfing service out there. It's honestly scary impressive. Most of Apple's issues seem to be erased from the history of the internet and people's memories. Do you remember iPad naming memes and jokes? Now it's one of the most iconic names in the world. Remember iPhone's antenna issues? People still claim it has always been phone with best cellular connection. Bendy phones? iPhone build quality is unmatched! Cyberpunk corporate culture is here just without all of the neon aesthetics so no one has noticed.

cyberlurker 6y ago
I noticed IBM does this too.
lovehashbrowns 6y ago
The CPU throttling issue (battery gate) was the worst one for me. So, so many people defended that, and still do. Apple being against right-to-repair is an ongoing issue that people love to defend.

Razengan 6y ago

Can you name a company whose products have literally zero problems? What do you use? I bet I could dig up a bunch of problems and complaints about your championed company with a quick search even if I have never heard of them, and twist that into an “Stockholm Syndrome” for you too. Microsoft? Google? Samsung? Digging up negative stories about them would be too easy, without even leaving HN. Your comment shows the absurd level of Tall Poppy Syndrome that Apple has to face because of the position they’re in, which they got to in the first place by winning literally billions of users.

ZoomZoomZoom 6y ago
The problem with this kind of reasoning is that one does not need to champion a product to use it. Almost anything has issues, on the other hand not many brands have such a strong following claiming it's the best thing since sliced bread. My point is while Apple won millions of users (I very much doubt it's billions) it's a result of a much more elaborate strategy than just making and selling superior product, which is a claim I hear often. I question the implications of that.
- Razengan 6y ago
  > The problem with this kind of reasoning... But you're perfectly fine with the kind of reasoning that pooh poohs the preferences of billions of people as "Stockholm syndrome", oh please. > I very much doubt it's billions iOS alone has a billion users, and Apple has been around since 1976.
  - ZoomZoomZoom 6y ago
    >But you're perfectly fine with the kind of reasoning that pooh poohs the preferences of billions of people as "Stockholm syndrome", oh please. I never said all the users have it, I said the level is high. This comes from observations and experience, of course, not research, so I can't generalise to all users and I didn't. > iOS alone has a billion users, and Apple has been around since 1976. Billion of devices ≠ billion of users. C'mon, do you really think each 8th person in the world has some Apple device? Also, you said billionS, that's laughable.