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> In fact a screenshot from Kearns’ mobile phone reveals that while his account had a negative $730,165 cash balance displayed in red, it may not have represent

> In fact a screenshot from Kearns’ mobile phone reveals that while his account had a negative $730,165 cash balance displayed in red, it may not have represented uncollateralized indebtedness at all, but rather his temporary balance until the stocks underlying his assigned options actually settled to his account. This makes it even more sad, better UI could have saved a life. Putting a notification with a link to call the National Suicide Prevention Lifeline on an account that moves that far and fast into the red might not be a bad addition either.

vorpalhex 6y ago
That's a bit like saying "People in your situation often commit suicide. Would you like me to dial the Suicide Prevention Lifeline for you?" isn't it? You risk causing it by suggesting it when it may have never entered the persons mind to begin with.
- ceejayoz 6y ago
  That's a harmful myth. https://www.bbc.com/future/article/20140112-is-it-bad-to-talk-about-suicide https://www.bbc.com/future/article/20140112-is-it-bad-to-tal... https://www.nami.org/Blogs/NAMI-Blog/September-2018/5-Common-Myths-About-Suicide-Debunked https://www.nami.org/Blogs/NAMI-Blog/September-2018/5-Common...
  - boomboomsubban 6y ago
    I would view this kind of notification as different than discussing suicide. You presumably just encountered something very shocking, and are likely considering what options are available to you. There's no real need to mention suicide in the notification, "feeling distressed? Call" would work fine.
  - vorpalhex 6y ago
    The BBC itself offers conflicting accounts: https://www.bbc.com/news/entertainment-arts-49001246 https://www.bbc.com/news/entertainment-arts-49001246 https://www.bbc.com/news/entertainment-arts-44170473 https://www.bbc.com/news/entertainment-arts-44170473
- imtringued 6y ago
  Just show Robin Hood's contact information. It doesn't really matter who picks up the phone.

vorpalhex 6y ago

That's a bit like saying "People in your situation often commit suicide. Would you like me to dial the Suicide Prevention Lifeline for you?" isn't it? You risk causing it by suggesting it when it may have never entered the persons mind to begin with.

ceejayoz 6y ago
That's a harmful myth. https://www.bbc.com/future/article/20140112-is-it-bad-to-talk-about-suicide https://www.bbc.com/future/article/20140112-is-it-bad-to-tal... https://www.nami.org/Blogs/NAMI-Blog/September-2018/5-Common-Myths-About-Suicide-Debunked https://www.nami.org/Blogs/NAMI-Blog/September-2018/5-Common...
- boomboomsubban 6y ago
  I would view this kind of notification as different than discussing suicide. You presumably just encountered something very shocking, and are likely considering what options are available to you. There's no real need to mention suicide in the notification, "feeling distressed? Call" would work fine.
- vorpalhex 6y ago
  The BBC itself offers conflicting accounts: https://www.bbc.com/news/entertainment-arts-49001246 https://www.bbc.com/news/entertainment-arts-49001246 https://www.bbc.com/news/entertainment-arts-44170473 https://www.bbc.com/news/entertainment-arts-44170473
imtringued 6y ago
Just show Robin Hood's contact information. It doesn't really matter who picks up the phone.