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GitBook CTO here: Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains). None of our infrastructu
by SamyPesse 6y ago
GitBook CTO here:
Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains).
None of our infrastructure is impacted, all user content and databases are safe; our domains simply blocked by a heavy handed policy.
As mentioned on Twitter, we are all hands working with Google to fix this issues ASAP. We'll then share an in-depth post-mortem
https://twitter.com/GitBookStatus/status/1268554857411227648 https://twitter.com/GitBookStatus/status/1268554857411227648
- lol768 6y agoSeems like it's sorted now? It resolves for me $ dig gitbook.com a @8.8.8.8 +short 104.18.9.111 104.18.8.111
- SamyPesse 6y agoYes, after 6h without getting much responses from Google Domains support, we just got a notification that they unblocked our domains. We are working on making sure that everything is correctly working. Workaround that we've setup to allow our users to still access the platform through different hostnames will continue working.
- solarkraft 6y agoDo you plan to stay with Google considering the experience?
- votes 6y agoHN seems to be the last resort to get Google to help :/
- numpad0 6y agoYou can do the same elsewhere, any sufficiently large or deep social networking would work.
- SamyPesse 6y agoNo we don't, we were already planning on consolidating everything on Cloduflare, we are just going to make the switch sooner. We'll share more details in the postmortem.
- politelemon 6y agoI'd be interested to know what this heavy handed policy was, assuming Google Domains gave you that information. I hope it wasn't something egregious or frivolous as I've seen with other parts of their organisation.
- kyleee 6y agoHa, no way google will give any information/explanation
- saagarjha 6y ago> consolidating everything Are you sure that's the best strategy?
- om42 6y agogitbook.com is working but gitbook.io is having trouble redirecting.
- catsdanxe 6y agoIf you wanted good customer support you shouldn't have gone with Google. There are plenty of other more reputable domain regrestrars.
- CameronNemo 6y agoDo you have examples?
- dhagz 6y agoI'm a fan of Hover, personally.
- nicoburns 6y agoNamecheap have been solid for me for several years now.
- abc-xyz 6y agoNamecheap dumping personal info without informing their customer (https://news.ycombinator.com/item?id=18063667 https://news.ycombinator.com/item?id=18063667), Namecheap threatening to shut down a site if the customer doesn’t delete two images posted there within 24 hours (https://news.ycombinator.com/item?id=14139288 https://news.ycombinator.com/item?id=14139288)
- artificial 6y agoWhich registrar is recommended?
- abc-xyz 6y agoI personally prefer Gandi, but also use name.com and Cloudflare - haven't heard any horror stories about either of those 3 registrars.
- 6y ago
- Operyl 6y agoIs it related to the countless phishing pages hosted on your service? I’ve noticed an uptick.
- antoineMoPa 6y agoThis is unrelated, but you are the founder of codebox.io right? I always wondered why the service disappeared.
- SamyPesse 6y agoYes, we've pivoted a few years ago to GitBook. Codebox was not working very well.
- talideon 6y agoAs a former domain registrar, I would get the authcode, unlock the domains, and transfer them away as soon as possible. It's been a while since I read the RAA (https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#registrant https://www.icann.org/resources/pages/approved-with-specs-20...), but it's rather extraordinary to put a domain on clientHold, which is what I assume they did to you, outside of non-payment or some kind of legal dispute.
- _jal 6y agoSrsly. I would love to hear about what Google told you. ...I don't host any DNS at Google, and if this is actually not spin, now I never would. Not that I trusted Google before, but good lord, this is egregious.
- Ayesh 6y agoGoogle is the registry of some novelty TLDs as well, and you are pretty much bound to dance the way Google wants with those TLDs.
- SamyPesse 6y agoWe've just published a postmortem: https://blog.gitbook.com/tech/post-mortems/06-20-gitbook-domains-blocked-by-registrar https://blog.gitbook.com/tech/post-mortems/06-20-gitbook-dom... let us know if you have any questions!
- dang 6y agoOk, we'll change the URL from https://twitter.com/GitBookStatus/status/1268528465990619137 https://twitter.com/GitBookStatus/status/1268528465990619137 to that. I know it moves the rug under the existing discussion, but it's better than having two separate threads.
- umvi 6y agoSeems like you should also move off of Google Domains, unless you have some compelling reason to use them.
- eat_veggies 6y agoIn the postmortem it states that they are moving to Cloudflare
- walrus01 6y agoahh yes, the more ethical choice to move to well known hosters of DDoS protection for white supremacist sites and literal nazis. Why not move to a company that is just a domain registrar.
- chris_wot 6y agoEver since you called my content "legacy", I've been leary of your platform.
- azizur 6y agoDo you use SPF and DMARC for your domain? You could have received instant reports to take actions sooner.