>Even if humans make more mistakes than the AI, telling our customer it was a human error is much easier for our customers to accept than telling them it was a

>Even if humans make more mistakes than the AI, telling our customer it was a human error is much easier for our customers to accept than telling them it was a program error without our threshold tolerance. The veracity of this statement greatly depends on whose mistake you are saying it was. List of things by how hard they are to say (easiest to hardest): 1) Someone else messed up. We'll deal with him. 2) Our code is bad. We'll fix it. 3) I messed up. I'm sorry.