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Wait what does it have to do with the finance team? We did get their “platinum” tier or whatever.

bpodgursky 6y ago
If you're spending that much money (this isn't GCP specific -- this is any cloud) you should be establishing a 1-3 year min-commit contract, and in practice, this will get negotiated through the CFO. This will get you massive discounts -- 20-30% under list price, in exchange for spending $X million/year over Y years. It will also get you a dedicated sales rep and sales team, and they will absolutely crack the whip on internal teams to get issues resolved. At those spends, you can almost get an in-house support team of PSOs to bounce problems off of.
- dilyevsky 6y ago
  Yeah not talking about discount. The discount was nice (or so i heard, but if you do 3y commit you can get that anyway). > and they will absolutely crack the whip on internal teams to get issues resolved Not in my experience. Although we did get an ever-rotating rep. I think they changed three of them in like a year or so
  - bpodgursky 6y ago
    Contract-level commits will generally work on top of Committed Use Discounts, not instead of (but obviously this comes down to your own SKU by SKU negotiating).
  - lanstin 6y ago
    Google only gives you good service if they respect you as engineers. We'd say stupid stuff and get the cold-shoulder, and then later would find some cool bug with encrypted VPNs dropping packets (with no monitoring in GCP, only our tcpdump from various places) and got some very skilled network engineers looking at the data and making code changes. They still muted us for long periods of time while talking amongst themselves, but did deliver.
    - dilyevsky 6y ago
      I don’t really think they care about you as an engineer. I had some “cool” problems which they totally neglected for long periods of time and general vibe has been “you need to prove to us this is our fault”. I think the real reason is org incentives aren’t setup to make infra team happy

If you're spending that much money (this isn't GCP specific -- this is any cloud) you should be establishing a 1-3 year min-commit contract, and in practice, this will get negotiated through the CFO. This will get you massive discounts -- 20-30% under list price, in exchange for spending $X million/year over Y years. It will also get you a dedicated sales rep and sales team, and they will absolutely crack the whip on internal teams to get issues resolved. At those spends, you can almost get an in-house support team of PSOs to bounce problems off of.

dilyevsky 6y ago
Yeah not talking about discount. The discount was nice (or so i heard, but if you do 3y commit you can get that anyway). > and they will absolutely crack the whip on internal teams to get issues resolved Not in my experience. Although we did get an ever-rotating rep. I think they changed three of them in like a year or so
- bpodgursky 6y ago
  Contract-level commits will generally work on top of Committed Use Discounts, not instead of (but obviously this comes down to your own SKU by SKU negotiating).
- lanstin 6y ago
  Google only gives you good service if they respect you as engineers. We'd say stupid stuff and get the cold-shoulder, and then later would find some cool bug with encrypted VPNs dropping packets (with no monitoring in GCP, only our tcpdump from various places) and got some very skilled network engineers looking at the data and making code changes. They still muted us for long periods of time while talking amongst themselves, but did deliver.
  - dilyevsky 6y ago
    I don’t really think they care about you as an engineer. I had some “cool” problems which they totally neglected for long periods of time and general vibe has been “you need to prove to us this is our fault”. I think the real reason is org incentives aren’t setup to make infra team happy