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I am curious, given the international nature of Facebook which makes it hard to rely on country authorities to settle content moderation disputes: what would be

I am curious, given the international nature of Facebook which makes it hard to rely on country authorities to settle content moderation disputes: what would be a better alternative? (Disclaimer: I work at FB)

jimkleiber 6y ago
A stronger global government. Facebook is one of many global companies trying to abide by (or cheat) national laws and regulations. If they want to abide by the law, it can be very expensive and burdensome. If they want to cheat the law, they can play nation-states against each other. Global governance should better match global companies. Right now, many of the global laws and regulations seem more like suggestions than enforceable laws. I wonder if Facebook and other global companies want stronger global governance or prefer the status quo. In other words, would these companies want more standardization across regions or prefer to play the regions against each other?
Hokusai 6y ago
> what would be a better alternative? None. I see too often the argument 'it's difficult for company X to follow the law, so how should countries change the law to fit the company needs?'. I have worked for decades in regulated markets. It sucks to have a dozen implementations to fit each regulation and a thousand similar but slightly different reports. But, we always follow the law, we do what local regulators ask us to do, we filter, or change the content to fit the local government decisions. Facebook argument is ‘we do not want to follow local laws because that increases cost and makes some business practices illegal in parts of the world. That mindset is destructive and fights agains society needs just to get higher profit. If you work for Facebook, ask the company to look for experienced companies in regulated markets. And I do not mean just to hire lobbyists but to create a technical infrastructure that allows to follow the rule of law in all countries where it operates. To just lobby for more political power only makes Facebook mindset worse.
- fennecfoxen 6y ago
  > Facebook argument is ‘we do not want to follow local laws because that increases cost and makes some business practices illegal in parts of the world. That mindset is destructive and fights agains society needs just to get higher profit. I wouldn't trust Facebook any further than I could throw my smartphone, but many local laws are poorly tailored to advance "society's needs". All the censorship laws out there, lese majeste in Thailand, "don't allow insults to our religious feelings" in other jurisdictions... Then there's all the various forms of protectionism. "Society's needs" is not a phrase that can effectively advance our understanding of Facebook, and if we're going to talk about the goodness and badness of the mindset, we should be critical on both ends. Which needs are we talking about? Why does this society's rulers think it needs them, and not the society next door? And are these so-called needs really about entrenched powers oppressing someone?
  - pjmorris 6y ago
    > many local laws are poorly tailored to advance "society's needs". Philosophical question: what is a better approach to advancing society's needs' than government and its regulations? If a given corporation, ala Friedman, best serves its owners by maximizing profit, it seems corporations are not in a position to serve any interests but their own.
    - damnyou 6y ago
      The best way for society to move forward is active conflict between institutions, of which government is merely one.
      - xg15 6y ago
        Thanks for the brutal honesty of what I can easily believe is a widespread view in the tech scene. I guess by that standard, the US under Trump is a model society.
        damnyou 6y ago
        Trump is exactly why a great deal of power needs to be vested in non-state institutions which are comfortable defying the state. Imagine the situation if the US didn't have robust free speech laws. Trump would have clamped down on dissent and we would be much worse off.
- pjmorris 6y ago
  > I have worked for decades in regulated markets. > It sucks to have a dozen implementations to fit each regulation and a thousand similar but slightly different reports. I am becoming familiar with this pain. I wonder (obligatory XKCD: https://xkcd.com/927/ https://xkcd.com/927/) whether there is a way to simplify, or at least manage, compliance with multiple partially overlapping regulations, e.g. by having one database with reports generated per-regulation. I am curious about learning what experienced people in this space know. Any pointers?
- javagram 6y ago
  > Facebook argument is ‘we do not want to follow local laws because that increases cost and makes some business practices illegal in parts of the world. That mindset is destructive and fights agains society needs just to get higher profit. I don’t think this is their argument at all. Facebook regulates and removes far more content than required by law. Under the US 1st Amendment almost everything offensive, racist, bad, pornographic, etc is legal. Facebook still removes quite a lot of legal content from their posts and their content moderators get PTSD from having to look at content which may be legal. I think Facebook’s real issue is that they know they and their user base want them to be stricter than the law requires, but where should those standards fall?
  - DSingularity 6y ago
    The standards should fall wherever society wants them. If Facebook is upset about that, they can exit the markets.
    - bzb3 6y ago
      That means going for the lowest denominator.
      - paulryanrogers 6y ago
        If they want to profit from the whole of society then they'll have to strike a balance that minimizes offences which will drive away too many users or attract too many regulators.
    - stale2002 6y ago
      Ok... And FB and their users are apart of society. Since they are the ones directly effected, their opinion on this matters.
    - livueta 6y ago
      Ah, yes, standards set by society - you mean laws? I'm a big Facebook detractor generally but this illustrates why their problems are hard. In the case of the US, most of the calls to "respect society's standards" seem to mean "listen to me and mine as the sole arbiters of what society wants" instead of anything to do with actual objective standards, turning public policy from a matter of established process of law into a circus where loudness wins. If you want speech banned, campaign to change actual law rather than trying to use platforms like FB as an end-run around legal protections. Honestly, the whole mess is why having massive centralized platforms at all is a mistake. Moderation is so hilariously fractal that comminutes placed close to the sources of local standards, who do not attempt to be accountable to nobody and everybody at once, and content-agnostic protocols, which defer the hard decisions around moderation to those nodes, are better-placed to deal with the complexities of reality.
- throwaway4715 6y ago
  1) That's not an argument they've made or implied by their actions. If Facebook didn't follow the law they'd be much easier to deal with. 2) Apparently societal needs include _more_ Facebook, given they continue to grow their active user base even though they're already in the multiple billions.
- jariel 6y ago
  This answer misses the fundamental nature of the OP's question. The problem is that regulations really don't exist and are not formulated properly in a meaningful way in most places. I don't suspect most nations are prepared to implement and follow through on well-reasoned policy. Maybe a Scandinavian country. (Edit: I should ad it's not that I think Scandi countries are better, it's just that they are small and well enough organized you see a lot of decent ideas get implemented quickly. Switzerland, Singapore, Hong Kong, a lot of neat things happening)
NovemberWhiskey 6y ago
Each country makes its own rules and FB has to abide by all those which are relevant based on how content is distributed? That's rather the point of nation state (or supranational legislative bloc) sovereignty, you don't have to agree with anyone else to make the law.

jimkleiber 6y ago

A stronger global government. Facebook is one of many global companies trying to abide by (or cheat) national laws and regulations. If they want to abide by the law, it can be very expensive and burdensome. If they want to cheat the law, they can play nation-states against each other. Global governance should better match global companies. Right now, many of the global laws and regulations seem more like suggestions than enforceable laws. I wonder if Facebook and other global companies want stronger global governance or prefer the status quo. In other words, would these companies want more standardization across regions or prefer to play the regions against each other?

Hokusai 6y ago

> what would be a better alternative? None. I see too often the argument 'it's difficult for company X to follow the law, so how should countries change the law to fit the company needs?'. I have worked for decades in regulated markets. It sucks to have a dozen implementations to fit each regulation and a thousand similar but slightly different reports. But, we always follow the law, we do what local regulators ask us to do, we filter, or change the content to fit the local government decisions. Facebook argument is ‘we do not want to follow local laws because that increases cost and makes some business practices illegal in parts of the world. That mindset is destructive and fights agains society needs just to get higher profit. If you work for Facebook, ask the company to look for experienced companies in regulated markets. And I do not mean just to hire lobbyists but to create a technical infrastructure that allows to follow the rule of law in all countries where it operates. To just lobby for more political power only makes Facebook mindset worse.

fennecfoxen 6y ago
> Facebook argument is ‘we do not want to follow local laws because that increases cost and makes some business practices illegal in parts of the world. That mindset is destructive and fights agains society needs just to get higher profit. I wouldn't trust Facebook any further than I could throw my smartphone, but many local laws are poorly tailored to advance "society's needs". All the censorship laws out there, lese majeste in Thailand, "don't allow insults to our religious feelings" in other jurisdictions... Then there's all the various forms of protectionism. "Society's needs" is not a phrase that can effectively advance our understanding of Facebook, and if we're going to talk about the goodness and badness of the mindset, we should be critical on both ends. Which needs are we talking about? Why does this society's rulers think it needs them, and not the society next door? And are these so-called needs really about entrenched powers oppressing someone?
- pjmorris 6y ago
  > many local laws are poorly tailored to advance "society's needs". Philosophical question: what is a better approach to advancing society's needs' than government and its regulations? If a given corporation, ala Friedman, best serves its owners by maximizing profit, it seems corporations are not in a position to serve any interests but their own.
  - damnyou 6y ago
    The best way for society to move forward is active conflict between institutions, of which government is merely one.
    - xg15 6y ago
      Thanks for the brutal honesty of what I can easily believe is a widespread view in the tech scene. I guess by that standard, the US under Trump is a model society.
      - damnyou 6y ago
        Trump is exactly why a great deal of power needs to be vested in non-state institutions which are comfortable defying the state. Imagine the situation if the US didn't have robust free speech laws. Trump would have clamped down on dissent and we would be much worse off.
pjmorris 6y ago
> I have worked for decades in regulated markets. > It sucks to have a dozen implementations to fit each regulation and a thousand similar but slightly different reports. I am becoming familiar with this pain. I wonder (obligatory XKCD: https://xkcd.com/927/ https://xkcd.com/927/) whether there is a way to simplify, or at least manage, compliance with multiple partially overlapping regulations, e.g. by having one database with reports generated per-regulation. I am curious about learning what experienced people in this space know. Any pointers?
javagram 6y ago
> Facebook argument is ‘we do not want to follow local laws because that increases cost and makes some business practices illegal in parts of the world. That mindset is destructive and fights agains society needs just to get higher profit. I don’t think this is their argument at all. Facebook regulates and removes far more content than required by law. Under the US 1st Amendment almost everything offensive, racist, bad, pornographic, etc is legal. Facebook still removes quite a lot of legal content from their posts and their content moderators get PTSD from having to look at content which may be legal. I think Facebook’s real issue is that they know they and their user base want them to be stricter than the law requires, but where should those standards fall?
- DSingularity 6y ago
  The standards should fall wherever society wants them. If Facebook is upset about that, they can exit the markets.
  - bzb3 6y ago
    That means going for the lowest denominator.
    - paulryanrogers 6y ago
      If they want to profit from the whole of society then they'll have to strike a balance that minimizes offences which will drive away too many users or attract too many regulators.
  - stale2002 6y ago
    Ok... And FB and their users are apart of society. Since they are the ones directly effected, their opinion on this matters.
  - livueta 6y ago
    Ah, yes, standards set by society - you mean laws? I'm a big Facebook detractor generally but this illustrates why their problems are hard. In the case of the US, most of the calls to "respect society's standards" seem to mean "listen to me and mine as the sole arbiters of what society wants" instead of anything to do with actual objective standards, turning public policy from a matter of established process of law into a circus where loudness wins. If you want speech banned, campaign to change actual law rather than trying to use platforms like FB as an end-run around legal protections. Honestly, the whole mess is why having massive centralized platforms at all is a mistake. Moderation is so hilariously fractal that comminutes placed close to the sources of local standards, who do not attempt to be accountable to nobody and everybody at once, and content-agnostic protocols, which defer the hard decisions around moderation to those nodes, are better-placed to deal with the complexities of reality.
throwaway4715 6y ago
1) That's not an argument they've made or implied by their actions. If Facebook didn't follow the law they'd be much easier to deal with. 2) Apparently societal needs include _more_ Facebook, given they continue to grow their active user base even though they're already in the multiple billions.
jariel 6y ago
This answer misses the fundamental nature of the OP's question. The problem is that regulations really don't exist and are not formulated properly in a meaningful way in most places. I don't suspect most nations are prepared to implement and follow through on well-reasoned policy. Maybe a Scandinavian country. (Edit: I should ad it's not that I think Scandi countries are better, it's just that they are small and well enough organized you see a lot of decent ideas get implemented quickly. Switzerland, Singapore, Hong Kong, a lot of neat things happening)

NovemberWhiskey 6y ago

Each country makes its own rules and FB has to abide by all those which are relevant based on how content is distributed? That's rather the point of nation state (or supranational legislative bloc) sovereignty, you don't have to agree with anyone else to make the law.