4 ms·
Good luck with the chargeback. I tried to open one with Amex online and it was insta-denied with a note to the effect that I needed to work it out with Ticketma
by hjkgfdfgh 6y ago
Good luck with the chargeback. I tried to open one with Amex online and it was insta-denied with a note to the effect that I needed to work it out with Ticketmaster myself. I'm hoping Amex phone support is willing to work with me, whenever I make it through.
Ticketmaster's phone support tells you to open a live chat, then hangs up on you. When you open a live chat you get a canned response that the show is postponed and to go away until it's either canceled or rescheduled... then auto ends chat.
If nothing else, I can at least enjoy the minor irony that is getting fucked by the machine over a few Rage Against the Machine tickets.
- lalaland1125 6y agoI am not a lawyer, but I believe you can sue Amex in small claims court as well for not doing due diligence on a chargeback request.
- asdfasgasdgasdg 6y agoYou can sue almost anybody anywhere for anything. Whether you'll prevail on your claims is another question. What makes you think that such a lawsuit would prevail? E.g. have you read amex's terms and did they agree there to arbitrate disputes unconditionally? Or is there a law you're aware of that requires them to?
- dragonwriter 6y agoUnless you happen to be in the state of their HQ, Amex could have any such suit removed to federal court (in which there is no small claims) under diversity jursdiction, which would suddenly make it painfully expensive (compared to small claims) to pursue even if it had merit.
- atomi 6y agoThanks for the heads up. I'll be avoiding Amex from now on.
- asdfasgasdgasdg 6y agoStories like this almost certainly exist for Visa and Mastercard too. The set of credit card companies that have no instances of an event like that is null. So if you want to avoid any credit card company where someone has had a bad chargeback experience, you're just not going to be able to use credit cards.
- Marsymars 6y agoTo note, Amex is both a payment processor and a card issuer - Visa/MC aren't card issuers, so chargebacks aren't decided by them, they're decided by the issuing bank.
- dexterdog 6y agoAmex has by far the best record for customers wrt chargebacks. Most companies I start do not even accept Amex for this reason. I had contracts with them in the past where we were not even allowed to fight chargebacks in the first year of the account.
- takeda 6y agoAmex? I thought the only benefit for using them is that they were always siding with the customer.
- donavanm 6y agoWhen you open a chargeback case with Amex there’s a question specifically along the lines of “have you attempted to resolve this with the merchant?” They won’t start a case without it. After you affirm that you have attempted resolution with the merchant they ask for a summary. That’s where you’d list the times and substance of your (attempted) contact with the merchant. Neither condition is onerous or impractical. Did you do both of those things? After the due diligence I’ve never heard of a case where Amex didn’t side with the consumer.
- hjkgfdfgh 6y agoYes, the described interaction with TM went down prior to contacting Amex, and was relayed to Amex. The form originally submitted for the online dispute detailed that, but the dispute was still instantly denied. There is very clearly a relationship between Amex and TM where TM is receiving preferential treatment, as TM transactions no longer even show a dispute option online.
- donavanm 6y agoFair enough. That is noteworthy than. Id only disputed a few travel related charges myself and had the stereotypical positive experience.