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It's not legal for Ticketmaster to retroactively change their policy on old bookings. Unfortunately many other entities are misbehaving in a similar manner. (Fo
by lalaland1125 7y ago
It's not legal for Ticketmaster to retroactively change their policy on old bookings. Unfortunately many other entities are misbehaving in a similar manner. (For example way.com is performing similar shenanigans by changing their policy on March 25th and then claiming that their new policy applies to all reservations after February 25th.)
Make sure to keep your rights in mind when companies misbehave:
1. You can submit a negative review online
2. You can file a credit card chargeback
3. You can submit a complaint to your attorney general
4. You can sue them in small claims court
Other key note: Do not accept gift cards or credit for future bookings. A refund by definition is cash and that credit will be worthless when those companies declare bankruptcy shortly.
- jrs235 7y ago*3. a) You can submit a complaint to your attorney general. b) You can submit a complaint to the attorney general of __________, the State that Ticketmaster is incorporated in (I'm unable to find which State this is at the moment, anyone?). and c). You can submit a complaint to the attorney general of the State that the venue is in.
- hjkgfdfgh 7y agoGood luck with the chargeback. I tried to open one with Amex online and it was insta-denied with a note to the effect that I needed to work it out with Ticketmaster myself. I'm hoping Amex phone support is willing to work with me, whenever I make it through. Ticketmaster's phone support tells you to open a live chat, then hangs up on you. When you open a live chat you get a canned response that the show is postponed and to go away until it's either canceled or rescheduled... then auto ends chat. If nothing else, I can at least enjoy the minor irony that is getting fucked by the machine over a few Rage Against the Machine tickets.
- lalaland1125 7y agoI am not a lawyer, but I believe you can sue Amex in small claims court as well for not doing due diligence on a chargeback request.
- asdfasgasdgasdg 7y agoYou can sue almost anybody anywhere for anything. Whether you'll prevail on your claims is another question. What makes you think that such a lawsuit would prevail? E.g. have you read amex's terms and did they agree there to arbitrate disputes unconditionally? Or is there a law you're aware of that requires them to?
- dragonwriter 7y agoUnless you happen to be in the state of their HQ, Amex could have any such suit removed to federal court (in which there is no small claims) under diversity jursdiction, which would suddenly make it painfully expensive (compared to small claims) to pursue even if it had merit.
- atomi 7y agoThanks for the heads up. I'll be avoiding Amex from now on.
- asdfasgasdgasdg 7y agoStories like this almost certainly exist for Visa and Mastercard too. The set of credit card companies that have no instances of an event like that is null. So if you want to avoid any credit card company where someone has had a bad chargeback experience, you're just not going to be able to use credit cards.
- Marsymars 7y agoTo note, Amex is both a payment processor and a card issuer - Visa/MC aren't card issuers, so chargebacks aren't decided by them, they're decided by the issuing bank.