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The issue is when I have a automated answering system (asterisk, for a museum). It rattles off some prerecorded info, possibly with prompting. To talk to a hu

The issue is when I have a automated answering system (asterisk, for a museum). It rattles off some prerecorded info, possibly with prompting. To talk to a human, I need to forward the caller (I.e. call and set up a voice bridge since the caller is already connected to me) to one of our volunteers, which will be to their cell phone (we are a railway museum and we don't have a staffed office on weekdays). I want to forward the call with the original caller's phone as the caller ID so that if they miss the call our volunteer can call back easily rather than trying some awful game of tag via calling back the PBX.

skrtskrt 7y ago
This should still be available, though it will likely take some work from the underlying software provider to be compliant. The goal of the regulation is to cut down spam/scam calling, not legitimate uses, and the telecom providers know these uses and lobby heavily to make sure they'll still be allowed to work. The telecom providers don't like scam calls either, or more specifically they don't like short calls. All the work and compute power in telecom is used to set up the call, then the cost of keeping it going is minimal so the longer the call goes on, the more economical it is for the provider
- rob-olmos 7y ago
  How will it still be available and what underlying software work in Asterisk is being referred to? Based on the given situation, the museum won't own the caller's cell phone number that they're trying to legitimately spoof for their staff's cell phone.
  - skrtskrt 7y ago
    You've reached the limit of my knowledge here regarding implementation details :) Asterisk is an open-source PBX system. I think the original call will come in with the correct STIR/SHAKEN-validated SIP headers and the PBX can forward them as is, see some discussion here: https://community.freepbx.org/t/stop-robocalls-act/60921/5 https://community.freepbx.org/t/stop-robocalls-act/60921/5 I previously worked at a telecom software company, and I know everyone with their shit together has been preparing for this for a long time, which is why I'm not concerned that these common cases should continue working. These softwares are often built on top of or on a branch of Freeswitch/Asterisk.
    - phs2501 7y ago
      Good to know; I admit I haven't looked at the technical side of this. Mostly I was just providing my "legit" use case for wanting to spoof numbers since I think a lot of times most people don't realize they exist.
    - rob-olmos 7y ago
      Interesting. I did not think of the potential case that Asterisk could forward the STIR signature forward. Thanks!

skrtskrt 7y ago

This should still be available, though it will likely take some work from the underlying software provider to be compliant. The goal of the regulation is to cut down spam/scam calling, not legitimate uses, and the telecom providers know these uses and lobby heavily to make sure they'll still be allowed to work. The telecom providers don't like scam calls either, or more specifically they don't like short calls. All the work and compute power in telecom is used to set up the call, then the cost of keeping it going is minimal so the longer the call goes on, the more economical it is for the provider

rob-olmos 7y ago
How will it still be available and what underlying software work in Asterisk is being referred to? Based on the given situation, the museum won't own the caller's cell phone number that they're trying to legitimately spoof for their staff's cell phone.
- skrtskrt 7y ago
  You've reached the limit of my knowledge here regarding implementation details :) Asterisk is an open-source PBX system. I think the original call will come in with the correct STIR/SHAKEN-validated SIP headers and the PBX can forward them as is, see some discussion here: https://community.freepbx.org/t/stop-robocalls-act/60921/5 https://community.freepbx.org/t/stop-robocalls-act/60921/5 I previously worked at a telecom software company, and I know everyone with their shit together has been preparing for this for a long time, which is why I'm not concerned that these common cases should continue working. These softwares are often built on top of or on a branch of Freeswitch/Asterisk.
  - phs2501 7y ago
    Good to know; I admit I haven't looked at the technical side of this. Mostly I was just providing my "legit" use case for wanting to spoof numbers since I think a lot of times most people don't realize they exist.
  - rob-olmos 7y ago
    Interesting. I did not think of the potential case that Asterisk could forward the STIR signature forward. Thanks!