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The thing I've learned dealing with professionals in other fields is that they just don't care as much as you do. The economics of their profession simply don'

The thing I've learned dealing with professionals in other fields is that they just don't care as much as you do. The economics of their profession simply don't allow it. In software if you spend 8 hours fixing a bug that bug will be fixed for all future users of your software. Someone spending 8 hours to diagnose a medical condition will surely be meaningful to you but won't help the rest of the people in the waiting room. Further most people do not have exotic illnesses or needs so rarely is such detailed diagnosis necessary. If you want someone to fix your car right rather than just replace random parts, or to give you detailed medical attention be prepared to search a long time to find someone willing to do so.

hhs 7y ago
> The economics of their profession simply don't allow it. Indeed, the FT wrote this morning that in this situation concierge medicine is booming in NY. If interested: https://www.ft.com/content/09b48bce-67fd-11ea-a3c9-1fe6fedcca75 https://www.ft.com/content/09b48bce-67fd-11ea-a3c9-1fe6fedcc...
bpodgursky 7y ago
I feel the same way about taxes, medicine, and real-estate: there are professionals out there who are more baseline-skilled than I am, but there's absolutely nobody on earth who cares about MY problems as much as I do. In the average professional-personal interaction, they are getting... 5% of the margin from their intervention? 10 at most? Whereas 90% of the benefit goes to me. So there's a VERY quick diminishing return to their time investment, in a way that is not true for me. Example: real estate agent. They get 3% of the cut, I get 97%. Should they spend 2x as much time to increase the sale price 20%? No, that's not efficient for them, but it IS worth it for me. If you're dealing with a professional who is MUCH more knowledgeable than you, it's worth it to take their advice, because they can do a better job. But at the margin, it's often worth investing the time to do deep research. Nobody will ever care about your problems as much as you do, and it shows.
ken 7y ago
It must depend on the industry. My experience is the opposite. I've had programming jobs where every single day consisted of me running into a bug and wanting to fix it, and my manager saying there's no ROI in that and I need to add new features instead like The Roadmap says. After switching to the physical world, there's definitely an understanding that while we shouldn't be slow, we should take as long as needed to do the job right. If we screw up, people could die. As they say: "OSHA regulations are written in blood."
- perl4ever 7y ago
  What about your experience with medical professionals, mechanics, etc.? It's all relative.

hhs 7y ago

> The economics of their profession simply don't allow it. Indeed, the FT wrote this morning that in this situation concierge medicine is booming in NY. If interested: https://www.ft.com/content/09b48bce-67fd-11ea-a3c9-1fe6fedcca75 https://www.ft.com/content/09b48bce-67fd-11ea-a3c9-1fe6fedcc...

bpodgursky 7y ago

I feel the same way about taxes, medicine, and real-estate: there are professionals out there who are more baseline-skilled than I am, but there's absolutely nobody on earth who cares about MY problems as much as I do. In the average professional-personal interaction, they are getting... 5% of the margin from their intervention? 10 at most? Whereas 90% of the benefit goes to me. So there's a VERY quick diminishing return to their time investment, in a way that is not true for me. Example: real estate agent. They get 3% of the cut, I get 97%. Should they spend 2x as much time to increase the sale price 20%? No, that's not efficient for them, but it IS worth it for me. If you're dealing with a professional who is MUCH more knowledgeable than you, it's worth it to take their advice, because they can do a better job. But at the margin, it's often worth investing the time to do deep research. Nobody will ever care about your problems as much as you do, and it shows.

ken 7y ago

It must depend on the industry. My experience is the opposite. I've had programming jobs where every single day consisted of me running into a bug and wanting to fix it, and my manager saying there's no ROI in that and I need to add new features instead like The Roadmap says. After switching to the physical world, there's definitely an understanding that while we shouldn't be slow, we should take as long as needed to do the job right. If we screw up, people could die. As they say: "OSHA regulations are written in blood."

perl4ever 7y ago
What about your experience with medical professionals, mechanics, etc.? It's all relative.