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To be fair, what is the best way to handle expiring credit cards? For one of my SaaS products, I give a 30 day grace period, then delete the data. If they didn'

To be fair, what is the best way to handle expiring credit cards? For one of my SaaS products, I give a 30 day grace period, then delete the data. If they didn't have a backup, that's on them... If they delete the droplet the second a single CC payment fails, that's one thing, but I don't believe that's how their system works.

whalesalad 7y ago
If you are literally in the business of enabling, storing, and protecting production workloads, data, etc.. then catastrophic data loss should be an asbolute last resort. In both of these instances I am referring to a balance of less than $20. So for less than $20 (a few weeks late) DO says, welp fuck this customer we are going to terminate all of their resources immediately. This is what DO and others need to do: Put it in your terms that you will keep racking up charges and then send it to collections. Charge interest, charge fees, do whatever you want. Turn $20 into $40. Why? Because businesses do not give a shit... if it is between losing everything or a slap on the wrist (monetary fee) they will chose the latter every time. One of my clients had to painstakingly trudge through archive.net to recreate their missing blog posts. How fucking miserable is that? Over a few hundred megabytes of disk that DO could have kept around... Also, actally make an effort to reach out before doing anything serious. Call phone numbers, email other members on the team to alert them to the issue, etc... Too many times I have seen some script kiddie throw together a client's WP site and toss it on DO because it is 'so cheap and cool' and yet they forget about everything else: backups, security, managing the box, etc... and inevitably shit will hit the fan. I was really rootin' for DO in the beginning. I even applied to work there when they were first starting out but did not want to relo to NY. Now I am moving three clients OFF of DO because they are all very unhappy with the level (or lack) of service they've received.
- mping 7y ago
  I keep backups of my cloud data whenever possible. Mostly a couple hundred mb for small projects, I have been bitten by the same situation in the past
- nuggien 7y ago
  Or...if it was important enough to you that losing it hurts, then maybe pay attention to your emails and don't let things expire and pay your shit on time. And of course, a sane person would backup anything important.
  - imtringued 7y ago
    Ok, lets say I store all my backups at AWS, Google and Azure. My credit card expires and all backups are gone. What's the point of additional backups in this scenario?
    - nuggien 7y ago
      Aws, gcp and azure are unlikely to delete your shit the moment your card expires?
  - whalesalad 7y ago
    Yep, and that is something I have since instituted since taking the reigns. Still... DO could turn this lemon of a situation into lemonade by increasing revenue and preventing unnecessary headache for their customers.
- rstupek 7y ago
  I think the saying "you get what you pay for" would apply in this case. People want to not pay for things, they don't get the things.
  - itake 7y ago
    I think OP is saying that DO will delete all of those things if your credit card expires. Even if you have those features in place, you will lose everything.
    - rstupek 7y ago
      Yep and I'm saying the reason DO isn't able to call you up to see why your card expired and to get you updated is because you're not paying enough to expect that level of service from them. There simply isn't enough "profit" from a service that costs so little to allow for that many customer service reps.

whalesalad 7y ago

If you are literally in the business of enabling, storing, and protecting production workloads, data, etc.. then catastrophic data loss should be an asbolute last resort. In both of these instances I am referring to a balance of less than $20. So for less than $20 (a few weeks late) DO says, welp fuck this customer we are going to terminate all of their resources immediately. This is what DO and others need to do: Put it in your terms that you will keep racking up charges and then send it to collections. Charge interest, charge fees, do whatever you want. Turn $20 into $40. Why? Because businesses do not give a shit... if it is between losing everything or a slap on the wrist (monetary fee) they will chose the latter every time. One of my clients had to painstakingly trudge through archive.net to recreate their missing blog posts. How fucking miserable is that? Over a few hundred megabytes of disk that DO could have kept around... Also, actally make an effort to reach out before doing anything serious. Call phone numbers, email other members on the team to alert them to the issue, etc... Too many times I have seen some script kiddie throw together a client's WP site and toss it on DO because it is 'so cheap and cool' and yet they forget about everything else: backups, security, managing the box, etc... and inevitably shit will hit the fan. I was really rootin' for DO in the beginning. I even applied to work there when they were first starting out but did not want to relo to NY. Now I am moving three clients OFF of DO because they are all very unhappy with the level (or lack) of service they've received.

mping 7y ago
I keep backups of my cloud data whenever possible. Mostly a couple hundred mb for small projects, I have been bitten by the same situation in the past
nuggien 7y ago
Or...if it was important enough to you that losing it hurts, then maybe pay attention to your emails and don't let things expire and pay your shit on time. And of course, a sane person would backup anything important.
- imtringued 7y ago
  Ok, lets say I store all my backups at AWS, Google and Azure. My credit card expires and all backups are gone. What's the point of additional backups in this scenario?
  - nuggien 7y ago
    Aws, gcp and azure are unlikely to delete your shit the moment your card expires?
- whalesalad 7y ago
  Yep, and that is something I have since instituted since taking the reigns. Still... DO could turn this lemon of a situation into lemonade by increasing revenue and preventing unnecessary headache for their customers.
rstupek 7y ago
I think the saying "you get what you pay for" would apply in this case. People want to not pay for things, they don't get the things.
- itake 7y ago
  I think OP is saying that DO will delete all of those things if your credit card expires. Even if you have those features in place, you will lose everything.
  - rstupek 7y ago
    Yep and I'm saying the reason DO isn't able to call you up to see why your card expired and to get you updated is because you're not paying enough to expect that level of service from them. There simply isn't enough "profit" from a service that costs so little to allow for that many customer service reps.