5 ms·

Did you sell it as used? If you opened the package and touched the product it can no longer be sold as new. I have called out sellers on this crap before and go

Did you sell it as used? If you opened the package and touched the product it can no longer be sold as new. I have called out sellers on this crap before and gotten my money back. When I order new I expect a factory sealed box. (Also illegal in the US https://www.law.cornell.edu/cfr/text/16/20.1 https://www.law.cornell.edu/cfr/text/16/20.1 ) So assuming you sold this as used, that sucks I feel for you. However if your one of those scumbags who sells used things on Amazon as new I have no sympathy and I would happily report you for my money back. (I have encountered this maybe twice in all the electronics I buy on Amazon) If you want to sell used things you have opened, flag them as such on Amazon or go to Ebay. I buy from both places and will always take a deal on a cheaper gently used item if its disclosed up front. Edit: For clarity, FTA > "To this day, I have no idea what he claimed was “missing” from the package. I even included all the original plastic wrap!" He opened a factory box and unwrapped the product. How else would he photograph all the parts with the kit?

jacquesm 7y ago
That could very well be but then the 'buyer' should return the goods.
- ikeboy 7y ago
  They tried and seller denied the return, against Amazon policy.
OrgNet 7y ago
> I sold a mint-in-box Sony a7R 4
- crmrc114 7y ago
  RTA > "To this day, I have no idea what he claimed was “missing” from the package. I even included all the original plastic wrap!" He opened a factory box and unwrapped the product. How else would he photograph all the parts with the kit?
  - Dylan16807 7y ago
    But "it was pre-opened" and "parts are missing" are not the same complaint, so there's still a bigger problem here.
- deleted 7y ago
  [deleted]
Ensorceled 7y ago
When this happens, and you get your money back, do you keep the product?
- crmrc114 7y ago
  Once yes, I was sent a "new" hard drive. SMART showed 4000 something power on hours. They let me keep it and refunded me. Also damn on the downvotes. Guess as someone buying online I should just enjoy getting used shit sent to me at a new price?
  - unreal37 7y ago
    No, but you should be a decent human being. The guy got scammed thousands of dollars and you're "that guy" saying it's probably his fault with no evidence. Just say, "sorry this happened to you, that sucks" or say nothing.
    - NikolaNovak 7y ago
      >>Just say, "sorry this happened to you, that sucks" or say nothing. Umm, I had you until that line... That line of unquestioning sympathy may be polite, but it leads us to nowhere. Or more precisely, to insular groups of internally self-validating comments with no sanity check or objective truth. Tone, hey, sure, maybe OP could've been a bit more reserved. But I will defend vehemently against attempts to sanction people with questions and wanting to know details before committing their moral outrage one way or another.
    - MeltySmelty 7y ago
      unrealDUMBO37
    - stordoff 7y ago
      > saying it's probably his fault with no evidence The seller denied the return (against Amazon's policies). The buyer should return the item, but the seller slipped up and the buyer was entitled to open an A-Z Guarantee claim.
  - 7y ago
tempestn 7y ago
Does Amazon not have a "New, open box" option?
- sarakayakomzin 7y ago
  see also: "used"
- CamelCaseName 7y ago
  Almost. The correct condition would be "Used - Like New" [0] The reason why this matters is because "New" items are grouped in a separate tab/link on the product detail page. Frankly speaking, selling anything other than sealed products in perfect conditions as "New" opens you up to misery. [0] https://www.amazon.com/gp/help/customer/display.html?nodeId=201889720 https://www.amazon.com/gp/help/customer/display.html?nodeId=...
  - tempestn 7y ago
    I don't know, that page seems a bit ambiguous to me: > New: Just like it sounds. A brand-new, item. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Original packaging is present for most New items but certain items like shoes may be re-boxed. > Used - Like New or Open Box: An item in perfect working condition. Original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible. Instructions are included. Reading those two descriptions, and considering a brand new, never used item, which has had the box opened and then the items re-packed into it as they originally were (in perfect condition, in their original wrap, unused, no fingerprints, etc.), I would definitely consider that "new", not "used - like new". As a buyer I would also have no problem receiving such an item.
    - lukevdp 7y ago
      “New” explicitly states “Original packaging”. If he opened the original shrink wrap, it’s used.
    - crazygringo 7y ago

jacquesm 7y ago

That could very well be but then the 'buyer' should return the goods.

ikeboy 7y ago
They tried and seller denied the return, against Amazon policy.

OrgNet 7y ago

> I sold a mint-in-box Sony a7R 4

crmrc114 7y ago
RTA > "To this day, I have no idea what he claimed was “missing” from the package. I even included all the original plastic wrap!" He opened a factory box and unwrapped the product. How else would he photograph all the parts with the kit?
- Dylan16807 7y ago
  But "it was pre-opened" and "parts are missing" are not the same complaint, so there's still a bigger problem here.
deleted 7y ago
[deleted]

Ensorceled 7y ago

When this happens, and you get your money back, do you keep the product?

crmrc114 7y ago
Once yes, I was sent a "new" hard drive. SMART showed 4000 something power on hours. They let me keep it and refunded me. Also damn on the downvotes. Guess as someone buying online I should just enjoy getting used shit sent to me at a new price?
- unreal37 7y ago
  No, but you should be a decent human being. The guy got scammed thousands of dollars and you're "that guy" saying it's probably his fault with no evidence. Just say, "sorry this happened to you, that sucks" or say nothing.
  - NikolaNovak 7y ago
    >>Just say, "sorry this happened to you, that sucks" or say nothing. Umm, I had you until that line... That line of unquestioning sympathy may be polite, but it leads us to nowhere. Or more precisely, to insular groups of internally self-validating comments with no sanity check or objective truth. Tone, hey, sure, maybe OP could've been a bit more reserved. But I will defend vehemently against attempts to sanction people with questions and wanting to know details before committing their moral outrage one way or another.
  - MeltySmelty 7y ago
    unrealDUMBO37
  - stordoff 7y ago
    > saying it's probably his fault with no evidence The seller denied the return (against Amazon's policies). The buyer should return the item, but the seller slipped up and the buyer was entitled to open an A-Z Guarantee claim.
- 7y ago

tempestn 7y ago

Does Amazon not have a "New, open box" option?

sarakayakomzin 7y ago
see also: "used"
CamelCaseName 7y ago
Almost. The correct condition would be "Used - Like New" [0] The reason why this matters is because "New" items are grouped in a separate tab/link on the product detail page. Frankly speaking, selling anything other than sealed products in perfect conditions as "New" opens you up to misery. [0] https://www.amazon.com/gp/help/customer/display.html?nodeId=201889720 https://www.amazon.com/gp/help/customer/display.html?nodeId=...
- tempestn 7y ago
  I don't know, that page seems a bit ambiguous to me: > New: Just like it sounds. A brand-new, item. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Original packaging is present for most New items but certain items like shoes may be re-boxed. > Used - Like New or Open Box: An item in perfect working condition. Original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible. Instructions are included. Reading those two descriptions, and considering a brand new, never used item, which has had the box opened and then the items re-packed into it as they originally were (in perfect condition, in their original wrap, unused, no fingerprints, etc.), I would definitely consider that "new", not "used - like new". As a buyer I would also have no problem receiving such an item.
  - lukevdp 7y ago
    “New” explicitly states “Original packaging”. If he opened the original shrink wrap, it’s used.
  - crazygringo 7y ago