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Counterpoint: Rackspace. The line internally was "service, not servers". They developed CORE which was their customer tracking and computer provisioning syste

Counterpoint: Rackspace. The line internally was "service, not servers". They developed CORE which was their customer tracking and computer provisioning system. When RightNowWeb stopped working for them, they built the CATS ticketing system on top of that. Those were nice tools which worked quite well most of the time. They worked in any browser on any OS, unlike some of the ActiveX-only stuff they tried to replace it with. This is not the Rackspace you probably know. This is the teeny little one that nobody had heard of outside of a few advertisements in Linux Journal (and the occasional rant about spammers and malware hosting). This is them back before the whole cloud thing - over fifteen years ago.

wink 7y ago
Point taken. Rackspace at least seems to be technical enough to be able to put engineers first. :) I've not had so many jobs at product companies, but I've never seen this even when I was doing consulting-type work and came around a bit, and many companies (at least here in Germany) being decades old are simply not digital-first. Maybe the mechanical engineers building the (non-computer) hardware have enough clout, but software is really often not more than a cost factor. I guess the bigger and older the company the more likely that everyone hates internal tooling, and you were focusing on the exceptions, whereas my life was the opposite. Waiting for an internal server just to deploy your shiny new thing could take months.