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Mailgun does not owe you or anyone a free tier. Start charging your clients money to cover costs that comes with their business.

prawn 7y ago
They literally offered a free tier! My original point was not even anything to do with cost but hassle!
- bigiain 7y ago
  In most businesses "hassle" and "cost" are synonyms...
Scoundreller 7y ago
I think the ask is that we wished Mailgun did that from the start instead of creating messes later in the process.
- vermontdevil 7y ago
  Never assume free tiers will last forever. Recognize they are often a way to entice people into the system. And that often they change as the business grows. Thus don’t build your business that depends on free tiers.
  - Scoundreller 7y ago
    Unless the vendor has more to lose than gain if they started charging. Discount stocks brokers make more money on float than trades. Search engines make enough off ads instead of charging per search. Photoshop didn’t have a free tier, but rampant piracy from home users created proficient corporate users.
- prawn 7y ago
  I don't mind them having a free tier and tweaking their offering. But I think grandfathering in older accounts is nicer, and I wish it was easier to work with accounts in a technical role when you are not technically the client, but are acting for them in most ways. e.g., I can set up their account and other technical parts after that, but I can't verify their mobile number (added since we started working with Mailgun), don't have their credit card details to put on file (same), and often end up agreeing to legal notices for them rather than asking them to complete signup (and stalling the project).
- bigiain 7y ago
  Mailgun also wished that you'd have signed up as a full paying customer when you first wanted their service. But they knew they weren't gonna get what they wished for either...
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prawn 7y ago

They literally offered a free tier! My original point was not even anything to do with cost but hassle!

bigiain 7y ago
In most businesses "hassle" and "cost" are synonyms...

Scoundreller 7y ago

I think the ask is that we wished Mailgun did that from the start instead of creating messes later in the process.

vermontdevil 7y ago
Never assume free tiers will last forever. Recognize they are often a way to entice people into the system. And that often they change as the business grows. Thus don’t build your business that depends on free tiers.
- Scoundreller 7y ago
  Unless the vendor has more to lose than gain if they started charging. Discount stocks brokers make more money on float than trades. Search engines make enough off ads instead of charging per search. Photoshop didn’t have a free tier, but rampant piracy from home users created proficient corporate users.
prawn 7y ago
I don't mind them having a free tier and tweaking their offering. But I think grandfathering in older accounts is nicer, and I wish it was easier to work with accounts in a technical role when you are not technically the client, but are acting for them in most ways. e.g., I can set up their account and other technical parts after that, but I can't verify their mobile number (added since we started working with Mailgun), don't have their credit card details to put on file (same), and often end up agreeing to legal notices for them rather than asking them to complete signup (and stalling the project).
bigiain 7y ago
Mailgun also wished that you'd have signed up as a full paying customer when you first wanted their service. But they knew they weren't gonna get what they wished for either...
- deleted 7y ago
  [deleted]

deleted 7y ago

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