"as long as consumers want their devices to work and are willing to pay the cost" This is what is upsetting the current customers. All they have to do is buy a

"as long as consumers want their devices to work and are willing to pay the cost" This is what is upsetting the current customers. All they have to do is buy a Ring device and they essentially get their service to continue. Or you propose they continue to pay IotZombieCo and they get to have their software run on their device. So either they pay for the device or software in order to keep a service that worked perfectly fine before, and really does not need some other person's servers controlling it when a person could set that up on their own network (not against cloud services as they can provide added value but the ability to run on your own network should be an option too).