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This is not a Tesla only problem, mind you. Most companies I've had the (dis-)pleasure of working with lately seem to be lacking in this area. It isn't until th
by rhacker 7y ago
This is not a Tesla only problem, mind you. Most companies I've had the (dis-)pleasure of working with lately seem to be lacking in this area. It isn't until the brass steps in that a decision can be made to unlock an outcome.
- ProAm 7y agoI've heard it a lot of Telsa owners where I live. And for something that costs on avg 50k+ it shouldn't be this bad.
- api 7y agoI have a coworker who has had tons of problems with a Tesla and has had a terrible time with their support and repair services. I agree that it's becoming the norm even for higher priced products to have shit customer service.
- rhacker 7y agoI can't argue with you there. My previous Fifth Wheel RV had a sinking floor issue that took months for the manufacturer to take seriously. It required me to press the issue many times before they got me an appointment. That was a 60k purchase.
- ProAm 7y agoIm not saying Tesla is the only company that does this. RV dealers are renown for doing the same thing. That is why everyone recommends buying an RV that is 3 years old because everything should be fixed by then.
- rchaud 7y agoCustomer Service is a cost center. In that part of the funnel, there is no money to be made, only lost. Hence the rigid CSR scripts, "quality assurance" recordings, and refusal to escalate issues.
- bigwavedave 7y agoIt's not dissimilar to security in that regard. Investing in secure practices will never make money, it will only ever be a money hole like CS.