This only applies if you are not the only company providing the particular service your customers need and you don't provide any key extra features that no othe

This only applies if you are not the only company providing the particular service your customers need and you don't provide any key extra features that no other service provides. I've worked on some apps (through an agency) with really poor UX but 50k monthly active users because they provide a niche thing people need so the people are willing to put time into working out the interface.