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> People would have a lot fewer issues with Google if it actually had support contact that functioned. Fun fact: According to German law a company is required
by still_grokking 7y ago
> People would have a lot fewer issues with Google if it actually had support contact that functioned.
Fun fact:
According to German law a company is required to provide (real) support under its support contact address.
Google ignored this law for years.
A few years ago they got sued over this. Now there is a legally binding court ruling demanding from Google that they comply with the law in force.[1]
Fast-froward 5 years, and guess what. Google continues to ignore the law, and since than additionally the court ruling.
[1] https://www.heise.de/newsticker/meldung/Google-muss-unter-Support-E-Mail-Adresse-Support-leisten-2390701.html https://www.heise.de/newsticker/meldung/Google-muss-unter-Su...
(It's in German, but the translation I've tested on https://www.deepl.com/translator https://www.deepl.com/translator is quite perfect)
- zaarn 7y agoSpecifically, this is a result of the imprint laws in germany, which require you put up contact data. An E-Mail Address is optional but if you put it up, you need to respond to incoming requests (mostly of legal nature). The automated response wasn't considered by the court to be sufficient. Google ignores it because they can afford to.