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Benefit of the dobut Reasoning: Engineering determined that the cost of supporting a mobile site outweighs the benefit given they have a great mobile app. Then,
by 013a 7y ago
Benefit of the dobut Reasoning: Engineering determined that the cost of supporting a mobile site outweighs the benefit given they have a great mobile app. Then, someone decided to disable mobile access, because it better communicates that they don't support mobile web; cusutomers may still use the broken, unsupported experience, and then they'll complain about it to their support. Thus, raising the cost of maintenance while lowering customer experience.
Keeping mobile web but adding a banner that the experience isn't supported: Doesn't Work. Most people are total idiots when it comes to tech; this is 250% more true in the B2B space; this is a further 250% more true in a bottom-up corporate sales model like what Slack deploys. Unsurprisingly, but likely; many of their workspaces are shadow-IT operations created by some do-gooder who knows Excel and thus he's a "tech expert", on an isolated team within a large company who's IT department really wishes everyone would just use Teams and Sharepoint. This person is going to dodge the company's frontline IT support with any issues they run into. This person probably has a company-issued phone and thus doesn't want to, or can't, install the app.
- xchaotic 7y agoBut that is the logic on Slacks side. It’s not user friendly
- TeMPOraL 7y agoThe issue isn't about a mobile site. It's about desktop site. Mobile browsers like Chrome and Firefox have a "request desktop site" switch that makes them fetch the site meant for desktops. It introduces zero support burden if you're already supporting a desktop site, and you have to go out of your way to break this feature.
- chii 7y agoif you give them the benefit of the doubt, then it's possible that the desktop version on a mobile form-factor sucks and causes people to complain.
- TeMPOraL 7y agoI'm past giving them the benefit of the doubt. Also, such issue can be resolved by saying in a clear and unambiguous way that "the site is not supported on mobile, proceed at your own risk", but not actually blocking it.
- throwawayhhakdl 7y agoThat doesn’t really acknowledge the point above. Tech confuses people. You can put a banner that says “this won’t work” and people will close it, then ask why it doesn’t work. You may also simply not want to allow people to use a version of your software that doesn’t work.
- anoncake 7y agoSo let them complain. You can't please everyone.
- err4nt 7y agoOh so I guess by blocking it nobody has complained, job well done then!