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Amazon's last mile delivery is a significantly worse experience than FedEx, DHL, or UPS. I put their service about on-par with USPS, which is to say: full of pe

by buss 7y ago

Amazon's last mile delivery is a significantly worse experience than FedEx, DHL, or UPS. I put their service about on-par with USPS, which is to say: full of people lying about attempted deliveries. With both USPS and Amazon I get notified of successful delivery hours or days before the package actually shows up, or attempted delivery when I was home and nobody used the callbox. They're making a huge mistake by not prioritizing the delivery experience; it is eroding customer confidence and loyalty.

KerryJones 7y ago
I've reported failed/incorrect deliveries a number of times. They ignore directions (we say leave it behind a fence), have lied about delivering the package, and have lied about handing it to a housemate (which we've caught on our security camera). Their last mile delivery is shameful, but they have been willing to pay for a new one everytime, so they are going to feel the cost... but yeah, it's horrible.
Terretta 7y ago
In Manhattan, 100% of deliveries from their in-house delivery service to my building (any tenant) are returned as “undeliverable”, while 100% of deliveries from USPS and UPS are fine. It’s a 24/7 multiple doorman building with a famous address (even {address}.com works) and the number printed in 10 foot letters. There are zero moments in years that a package could not be delivered, yet my account shows 50 fails of their in-house delivery, and 450 successes of UPS and USPS. So ... riddle me this. What does their vaunted machine learning have to say about such situations? It’s scenarios like that that suggest the best ML still has a long way to go.
benhurmarcel 7y ago
I actively avoid ordering from Amazon now due to their terrible delivery experience (as well as selling refurbished items as new). They're the only delivery company here that doesn't have a way to recover your package at a center. The only way to get it is to be at home during the day.

by buss 7y ago

KerryJones 7y ago

I've reported failed/incorrect deliveries a number of times. They ignore directions (we say leave it behind a fence), have lied about delivering the package, and have lied about handing it to a housemate (which we've caught on our security camera). Their last mile delivery is shameful, but they have been willing to pay for a new one everytime, so they are going to feel the cost... but yeah, it's horrible.

Terretta 7y ago

In Manhattan, 100% of deliveries from their in-house delivery service to my building (any tenant) are returned as “undeliverable”, while 100% of deliveries from USPS and UPS are fine. It’s a 24/7 multiple doorman building with a famous address (even {address}.com works) and the number printed in 10 foot letters. There are zero moments in years that a package could not be delivered, yet my account shows 50 fails of their in-house delivery, and 450 successes of UPS and USPS. So ... riddle me this. What does their vaunted machine learning have to say about such situations? It’s scenarios like that that suggest the best ML still has a long way to go.

benhurmarcel 7y ago

I actively avoid ordering from Amazon now due to their terrible delivery experience (as well as selling refurbished items as new). They're the only delivery company here that doesn't have a way to recover your package at a center. The only way to get it is to be at home during the day.