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“Angered by the bank’s reply, Teich contacted the Guardian for help. We asked it to reconsider his case, and in an almost immediate U-turn, it has now agreed to

“Angered by the bank’s reply, Teich contacted the Guardian for help. We asked it to reconsider his case, and in an almost immediate U-turn, it has now agreed to pay all his legal fees, and has offered him £750 in compensation.” If your business can immediately do the right thing when contacted by a newspaper in a no-brainer case like this, but not a second sooner, then you’ve got problems. That said why in the world did the individual who forced this to court not get slapped with covering his court fees?

peterkelly 7y ago
I had a similar thing when I bought a unit in a brand new apartment building. We'd waited something like 6-8 months for the local phone company to install landlines (needed for broadband). The building was in the central city area, and the main telephone exchange for the city was 800 meters away, on the very same street. Finally the building manager got a local TV station to do a news piece on the saga, and two days later it was fixed.
tjpnz 7y ago
Corporations by their very nature won't lift a finger unless it threatens their bottom line. Without that kind of leverage you're at the mercy of their employees - and in banking there's going to be a whole lot of red tape preventing them from doing the "correct" thing.
- matheusmoreira 7y ago
  Then we should make sure their bottom lines are constantly threatened. May their their fingers never rest ever again.
axaxs 7y ago
I never understand things like this. Barclays is one of the biggest financial institutions in the world. It would likely have been way cheaper, easier, and faster to just give the man his money, and even throw a few thousand at the mistaken owner as a good will gesture. Instead, they are paying legal fees now, have bad karma from the story being published, and have angered both parties(or will when the money inevitably gets reversed).

peterkelly 7y ago

I had a similar thing when I bought a unit in a brand new apartment building. We'd waited something like 6-8 months for the local phone company to install landlines (needed for broadband). The building was in the central city area, and the main telephone exchange for the city was 800 meters away, on the very same street. Finally the building manager got a local TV station to do a news piece on the saga, and two days later it was fixed.

tjpnz 7y ago

Corporations by their very nature won't lift a finger unless it threatens their bottom line. Without that kind of leverage you're at the mercy of their employees - and in banking there's going to be a whole lot of red tape preventing them from doing the "correct" thing.

matheusmoreira 7y ago
Then we should make sure their bottom lines are constantly threatened. May their their fingers never rest ever again.

axaxs 7y ago

I never understand things like this. Barclays is one of the biggest financial institutions in the world. It would likely have been way cheaper, easier, and faster to just give the man his money, and even throw a few thousand at the mistaken owner as a good will gesture. Instead, they are paying legal fees now, have bad karma from the story being published, and have angered both parties(or will when the money inevitably gets reversed).