5 ms·

There are literally several thousand people who work on marketplace fraud and quality issues. It's a huge concern.

by amznthrowaway4 7y ago

shawnz 7y ago
Just like how there are literally thousands of people who work on ensuring customers' privacy at Google?
- spookthesunset 7y ago
  So easy for armchair quarterbacks to make snippy remarks. Truth is that fixing this kind of issue is probably way harder than you think.
  - imtringued 7y ago
    Ebay doesn't have this problem and the solution is extremely obvious. Amazon has no third party seller rating. There is no way to confirm the trustworthiness of a third party seller. People cannot review sellers, they can only review products so sellers can easily get away with reputation loss without having to create new accounts by simply moving on to the next product because Amazon as a whole absorbs the reputation loss. I personally loathe buying on Amazon because of this.
    - jcrites 7y ago
      > Amazon has no third party seller rating ... People cannot review sellers Sellers have reviews and ratings just like products. You can leave public feedback and a star rating for sellers you've purchased from [1]. On the 'Your Orders' page click on 'Leave Seller Feedback'. This page also describes how to do it [2]. You can see these ratings while selecting which seller's offer to buy from. For example, many 3Ps are selling '5 Hour Energy Shot Berry - 24 count' [3]. Alongside each seller's offer, you can see their star rating and positive feedback percentage. For the first seller I see a 5-star rating and "96% positive over the past 12 months (1,122 total ratings)". You can click on that to see individual feedback. It's my understanding that these ratings influence whether a seller's offer will be chosen for the 'Buy Box', which is the default offer that's shown on the product detail page. When an offer appears in the BuyBox, underneath it will say something like: "Sold by 7-Eleven, Inc and Fulfilled by Amazon". The seller name is a hyperlink to the seller's profile page where you can see their ratings and reviews [4]. Amazon also has a slightly different problem than Ebay, as I understand it, because Amazon is trying to have a single product detail page for each "product". There should be in theory exactly one page for "24-pack of 5 Hour Energy Berry". I'm not experienced with Ebay, but it looks like every Ebay listing is completely separate and independent. Doesn't that make it harder to comparison-shop for the best offer for a specific product among multiple sellers? Is there an easy way to see all offers for one specific product? I couldn't see an easy way to do this while experimenting with Ebay search right now. Amazon is trying to make this comparison shopping easy by consolidating all offers for the same product into one page, and then selecting a recommended offer based on various factors (including seller rating, shipping speed/reliability, etc.) that matter to customers. (However, because there is a single page for each product, and sellers have some ability to create and modify pages, that occasionally leads to abuse, like the kind being discussed elsewhere in this thread.) [1] https://www.amazon.com/feedback https://www.amazon.com/feedback [2] https://www.amazon.com/gp/help/customer/display.html?nodeId=201889700 https://www.amazon.com/gp/help/customer/display.html?nodeId=... [3] https://www.amazon.com/gp/offer-listing/B0021L9XK4 https://www.amazon.com/gp/offer-listing/B0021L9XK4 [4] https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=1&isCBA=&marketplaceID=ATVPDKIKX0DER&orderID=&seller=A1ZUKE28SRPSLN&tab=&vasStoreID= https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfi...
ericb 7y ago
pssht. I emailed jeff@amazon.com to complain about the general problem of counterfeit BeyBlades and provided links to scam items. Rather than take down the scam links, or even acknowledge the problem which was causing my inability to trust amazon for these purchases, the response was that they could refund any specific items I bought that were scams. Welcome to Day Two
- TheSpiceIsLife 7y ago
  I'm not seeing enough here about how Jeff Bezos is actively supporting and creating a system that enables and promotes fraud.

There are literally several thousand people who work on marketplace fraud and quality issues. It's a huge concern.

shawnz 7y ago

Just like how there are literally thousands of people who work on ensuring customers' privacy at Google?

spookthesunset 7y ago
So easy for armchair quarterbacks to make snippy remarks. Truth is that fixing this kind of issue is probably way harder than you think.
- imtringued 7y ago
  Ebay doesn't have this problem and the solution is extremely obvious. Amazon has no third party seller rating. There is no way to confirm the trustworthiness of a third party seller. People cannot review sellers, they can only review products so sellers can easily get away with reputation loss without having to create new accounts by simply moving on to the next product because Amazon as a whole absorbs the reputation loss. I personally loathe buying on Amazon because of this.
  - jcrites 7y ago
    > Amazon has no third party seller rating ... People cannot review sellers Sellers have reviews and ratings just like products. You can leave public feedback and a star rating for sellers you've purchased from [1]. On the 'Your Orders' page click on 'Leave Seller Feedback'. This page also describes how to do it [2]. You can see these ratings while selecting which seller's offer to buy from. For example, many 3Ps are selling '5 Hour Energy Shot Berry - 24 count' [3]. Alongside each seller's offer, you can see their star rating and positive feedback percentage. For the first seller I see a 5-star rating and "96% positive over the past 12 months (1,122 total ratings)". You can click on that to see individual feedback. It's my understanding that these ratings influence whether a seller's offer will be chosen for the 'Buy Box', which is the default offer that's shown on the product detail page. When an offer appears in the BuyBox, underneath it will say something like: "Sold by 7-Eleven, Inc and Fulfilled by Amazon". The seller name is a hyperlink to the seller's profile page where you can see their ratings and reviews [4]. Amazon also has a slightly different problem than Ebay, as I understand it, because Amazon is trying to have a single product detail page for each "product". There should be in theory exactly one page for "24-pack of 5 Hour Energy Berry". I'm not experienced with Ebay, but it looks like every Ebay listing is completely separate and independent. Doesn't that make it harder to comparison-shop for the best offer for a specific product among multiple sellers? Is there an easy way to see all offers for one specific product? I couldn't see an easy way to do this while experimenting with Ebay search right now. Amazon is trying to make this comparison shopping easy by consolidating all offers for the same product into one page, and then selecting a recommended offer based on various factors (including seller rating, shipping speed/reliability, etc.) that matter to customers. (However, because there is a single page for each product, and sellers have some ability to create and modify pages, that occasionally leads to abuse, like the kind being discussed elsewhere in this thread.) [1] https://www.amazon.com/feedback https://www.amazon.com/feedback [2] https://www.amazon.com/gp/help/customer/display.html?nodeId=201889700 https://www.amazon.com/gp/help/customer/display.html?nodeId=... [3] https://www.amazon.com/gp/offer-listing/B0021L9XK4 https://www.amazon.com/gp/offer-listing/B0021L9XK4 [4] https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=1&isCBA=&marketplaceID=ATVPDKIKX0DER&orderID=&seller=A1ZUKE28SRPSLN&tab=&vasStoreID= https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfi...

ericb 7y ago

pssht. I emailed jeff@amazon.com to complain about the general problem of counterfeit BeyBlades and provided links to scam items. Rather than take down the scam links, or even acknowledge the problem which was causing my inability to trust amazon for these purchases, the response was that they could refund any specific items I bought that were scams. Welcome to Day Two

TheSpiceIsLife 7y ago
I'm not seeing enough here about how Jeff Bezos is actively supporting and creating a system that enables and promotes fraud.