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Words are cheap. They’re under investigation for possibly hiding recall and issuing OTA instead that surprised people with sudden range loss (https://www.busin

Words are cheap. They’re under investigation for possibly hiding recall and issuing OTA instead that surprised people with sudden range loss (https://www.businessinsider.com/nhtsa-investigating-tesla-update-hurt-model-s-model-x-range-2019-10?r=US&IR=T https://www.businessinsider.com/nhtsa-investigating-tesla-up...) They force customers to go over arbitration to fix yellowing entertainment screen on cars as young as few months. They tell people it’s normal wear and tear due to using cat in the sun (https://teslamotorsclub.com/tmc/threads/yellow-screen-force-tesla-to-replace-it.158197/ https://teslamotorsclub.com/tmc/threads/yellow-screen-force-...) Their service centers are over the capacity for years and cars can be stuck waiting for repairs and parts for months.

TheSpiceIsLife 7y ago
Perhaps the grandparent comment was actually talking about the quality of Tesla’s Public Relations department. Otherwise it would strike me as odd that someone would boost a vehicle manufacturer that doesn’t sell spare parts, in a thread on vehicle reliability. Edited a few words to better express my point.
- linksnapzz 7y ago
  The difference is, the other automakers have decades of experience tailoring public pronouncements so as not to provide fodder for trial lawyers. Hence the vaporous noncommunication. Tesla hasn't been sued as much yet, but they'll get there eventually.
  - kiba 7y ago
    The PR department may have learned the wrong lesson from their environment.
  - smnrchrds 7y ago
    Unless their PR and legal department are exclusively staffed by recent graduates with zero work or real-world experience, it shouldn't matter whether or not they have been sued. It's not like every corporation starts figuring everything out by trial and error, never referring to literature or hiring experienced professionals.
    - linksnapzz 7y ago
      Yeah, I would've thought the same thing about their manufacturing & labor relations depts., and yet...here we are.
- ChrisClark 7y ago
  Buy all the spare parts you want here: https://epc.tesla.com https://epc.tesla.com Or just walk into a service center. Tesla now undercuts all third party prices on parts.
  - TheSpiceIsLife 7y ago
    That sounds like a change for the better. Has anyone tried this? Are parts delivered in a reasonable time frame?
  - privateSFacct 7y ago
    Parts was my number one issue - and epc.tesla.com does not solve this (yet) as there is no pricing and contacting tesla was recently a total pain with lots of dropped balls. Anyone with current info? If they got a parts catalog with Amazon style fulfillment they'd be in business.
  - FireBeyond 7y ago
    Have you actually tried this? The last time I saw that site, every single part down to the simplest screw said "Contact Tesla for pricing" and instead of adding to a cart, it too had a button "Contact Tesla for sales"... ... almost like they were trying to barely scrape by a state mandate on spare parts being available for sale.
toomuchtodo 7y ago
GM knew of an issue with ignition key switches that killed 124 people and required a recall of over 30 million vehicles. Tesla definitely has fault, but legacy automakers have faired far worse in safety standards. https://en.wikipedia.org/wiki/General_Motors_ignition_switch_recalls https://en.wikipedia.org/wiki/General_Motors_ignition_switch... Ford has had to recall over a million trucks due to engine block heaters that would cause your engine block to catch fire. https://www.google.com/search?q=ford+engine+block+recall https://www.google.com/search?q=ford+engine+block+recall Disclaimer: TSLA investor and owner, opted out of arbitration and have yellow banding on my MCU screens. Compromise is inevitable.
- ip26 7y ago
  And TSLA (16 years old) is already well on their way to accumulating a similar track record as GM (111 years old) or Ford (116 years old).
- hailwren 7y ago
  I don't think anyone is arguing that they're the absolute worst carmaker. A comparison to Toyota or Honda would have been a better choice. I don't want a power plant that is advertised as "more earthquake resistant than Fukushima" in my backyard.
  - toomuchtodo 7y ago
    Can you compare Tesla to a manufacturer who innovates very little (Toyota or Honda) and simply churns out the same internal combustion engine 10 million times a year? I don't think so. All depends on what you're optimizing for. I can't get an EV from Toyota or Honda (at least not one that competes with our S and X), so I deal with some fit and finish and reliability issues. Powertrain has been rock solid. Charging network has been rock solid (having driven coast to coast in the US in both of our Teslas).
    - nostrademons 7y ago
      Toyota and Honda brought the first two mass-market hybrids to market (the Prius in 1997 and Insight in 1999, respectively). I don't think it's fair to say they innovate very little or that they churn out the same internal combustion engine 10 million times a year. A bunch of my friends have plug-in Priuses (Prii?) that are effectively EVs, since if you're commuting you never need to run off gas.

TheSpiceIsLife 7y ago

Perhaps the grandparent comment was actually talking about the quality of Tesla’s Public Relations department. Otherwise it would strike me as odd that someone would boost a vehicle manufacturer that doesn’t sell spare parts, in a thread on vehicle reliability. Edited a few words to better express my point.

linksnapzz 7y ago
The difference is, the other automakers have decades of experience tailoring public pronouncements so as not to provide fodder for trial lawyers. Hence the vaporous noncommunication. Tesla hasn't been sued as much yet, but they'll get there eventually.
- kiba 7y ago
  The PR department may have learned the wrong lesson from their environment.
- smnrchrds 7y ago
  Unless their PR and legal department are exclusively staffed by recent graduates with zero work or real-world experience, it shouldn't matter whether or not they have been sued. It's not like every corporation starts figuring everything out by trial and error, never referring to literature or hiring experienced professionals.
  - linksnapzz 7y ago
    Yeah, I would've thought the same thing about their manufacturing & labor relations depts., and yet...here we are.
ChrisClark 7y ago
Buy all the spare parts you want here: https://epc.tesla.com https://epc.tesla.com Or just walk into a service center. Tesla now undercuts all third party prices on parts.
- TheSpiceIsLife 7y ago
  That sounds like a change for the better. Has anyone tried this? Are parts delivered in a reasonable time frame?
- privateSFacct 7y ago
  Parts was my number one issue - and epc.tesla.com does not solve this (yet) as there is no pricing and contacting tesla was recently a total pain with lots of dropped balls. Anyone with current info? If they got a parts catalog with Amazon style fulfillment they'd be in business.
- FireBeyond 7y ago
  Have you actually tried this? The last time I saw that site, every single part down to the simplest screw said "Contact Tesla for pricing" and instead of adding to a cart, it too had a button "Contact Tesla for sales"... ... almost like they were trying to barely scrape by a state mandate on spare parts being available for sale.

toomuchtodo 7y ago

GM knew of an issue with ignition key switches that killed 124 people and required a recall of over 30 million vehicles. Tesla definitely has fault, but legacy automakers have faired far worse in safety standards. https://en.wikipedia.org/wiki/General_Motors_ignition_switch_recalls https://en.wikipedia.org/wiki/General_Motors_ignition_switch... Ford has had to recall over a million trucks due to engine block heaters that would cause your engine block to catch fire. https://www.google.com/search?q=ford+engine+block+recall https://www.google.com/search?q=ford+engine+block+recall Disclaimer: TSLA investor and owner, opted out of arbitration and have yellow banding on my MCU screens. Compromise is inevitable.

ip26 7y ago
And TSLA (16 years old) is already well on their way to accumulating a similar track record as GM (111 years old) or Ford (116 years old).
hailwren 7y ago
I don't think anyone is arguing that they're the absolute worst carmaker. A comparison to Toyota or Honda would have been a better choice. I don't want a power plant that is advertised as "more earthquake resistant than Fukushima" in my backyard.
- toomuchtodo 7y ago
  Can you compare Tesla to a manufacturer who innovates very little (Toyota or Honda) and simply churns out the same internal combustion engine 10 million times a year? I don't think so. All depends on what you're optimizing for. I can't get an EV from Toyota or Honda (at least not one that competes with our S and X), so I deal with some fit and finish and reliability issues. Powertrain has been rock solid. Charging network has been rock solid (having driven coast to coast in the US in both of our Teslas).
  - nostrademons 7y ago
    Toyota and Honda brought the first two mass-market hybrids to market (the Prius in 1997 and Insight in 1999, respectively). I don't think it's fair to say they innovate very little or that they churn out the same internal combustion engine 10 million times a year. A bunch of my friends have plug-in Priuses (Prii?) that are effectively EVs, since if you're commuting you never need to run off gas.