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I love eating at Waffle House and an always humbled by how hard the employees seem to work under what appears to be absolute chaos, but my order always comes qu

I love eating at Waffle House and an always humbled by how hard the employees seem to work under what appears to be absolute chaos, but my order always comes quick and the cooking occurs right in front of you, so you can see everything is clean. It's crazy how there is a person who reads off the ticket and multiple cooks who immediately respond (all-star, bacon, drop hash brown covered, scrambled, waffle)

ethbro 7y ago
Hint: Look for the single, colored "order calling" tile on the other side of the counter, and how the upcoming order plates are set There's a wicked smart method to the chaos.
- joezydeco 7y ago
  The marking system is ingenious as well: https://www.flickr.com/photos/nickgray/378694469 https://www.flickr.com/photos/nickgray/378694469
dsfyu404ed 7y ago
Every employee has well defined and actionable tasks that they just have to do (with redundancy in some key areas). As long as they do them everything works. This is what a well refined process looks like. Figuring that stuff out and keeping the process optimized is part of what those franchise fees pay for.